Get all the context you need to resolve tickets faster.
Turn your average first-response time into your average resolution time with Freshmarketer and Freshdesk integration.
Freshmarketer's session replay feature gets integrated with Freshdesk. With every ticket that gets generated in Freshdesk, you can view the customers’ sessions with just one click.
View all the sessions relating to the ticket that’s easily accessible on the right side of the screen.
Know all the pages visited and knowledge-base articles read before reaching out to support.
Get basic information like system and browser type, operating system and even the geographical location of the customer.
You can also add notes to the sessions for other support agents for their future reference as well.
Play the customers’ sessions to get a better understanding of their issues without much probing.
Session replays also show you the solutions and knowledge-based articles your customers went through before reaching out to support.
No need to ask for screenshots, Gifs or take remote access of your customers’ system. Instead, replay their sessions to get all the information you need.
Heatmaps help you understand the visitor behavior on your website. With Freshmarketers’ Dynamic heatmaps, track every click and scroll of your visitors to know what they hit and what they miss.
Create A/B testing experiments in less than two minutes with Freshmarketer’s Chrome extension. You can easily manage your experiments and edit web pages without your tech team’s help!
Grab your visitors’ attention by triggering the poll at the precise moment. Stop your visitors from leaving your website by creating exit polls.
Provide personalized experiences with custom audience segments with tailor-made web content for complex target audience using logical operations, only with Freshmarketer. Create up to 23 unique custom audience segments.
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“The Freshmarketer Chrome Extension makes it incredibly easy to set up and run A/B tests. This means we test more and iterate faster. Optimizing our site is now a simple, streamlined process.”