Freddy AI for CX
Deliver effortless customer experiences with Freddy AI.
See how Freshmarketer’s powerful features stand out to help you achieve higher conversions
With Freshmarketer’s heatmaps, gain more visibility into your visitors’ interaction with your web pages. Track scrolls and clicks on your web pages including your dynamic elements like sliders, dropdowns and get accurate heatmaps in real time.
It can be overwhelming to look at numerous session recordings and arrive at meaningful interpretations. With powerful segmentation capabilities, you can target and record sessions for a particular audience segment. Freshmarketer’s session replay is built with advanced filters that let you filter visitor sessions based on many factors like traffic, devices, browsers, web pages and more.
Freshmarketer’s robust A/B testing feature facilitates easy creation of your variation pages, setting goals and achieving statistical significance for your experiments. You can also import your goals from Google Analytics, create targeted tests and view heatmaps of your original and variation pages.
Now you can test multiple pages with similar designs to identify the better-converting ones. With native heatmap integration, visualize user interaction for all your variation pages.
Setup dynamic funnels for your website to understand visitor interaction with popups or overlays, locate where your visitors drop-off in your pages and map visitor journey in your site with Freshmarketer.
Optimize your web forms with Freshmarketer to gain maximum conversions. Know how your visitors interact with your forms, where they hesitate and gauge their difficulty in filling them up to provide a seamless experience.
Launch kickass personalized campaigns with advanced targeting features. Deliver customized experiences consistently for your audience and generate real-time reports with Freshmarketer.
Note: bucketing* - VWO provides personalization via bucketing the visitors into different categories.
Once a user is bucketed, it is impossible to make changes when he switches categories.
Bucketing can stand in the way of providing true personalized experiences.
“Freshworks CRM(previously Freshmarketer) and the Freshworks suite has allowed Knose to match an arguable leapfrog the incumbent’s customer engagement. Freshworks CRM (previously Freshmarketer) has made it easy to add customer engagement communications and push tasks to Freshdesk for our customer service team as we plan them. Where we haven’t been able to work out how to implement a process the Freshworks CRM's (previously Freshmarketer) customer success team has been very responsive and helpful.”
“Freshworks CRM(previously Freshmarketer) has been integral for the success of many of our campaigns. It’s enabled us to carry out extensive testing and gather insights very quickly, which we can then scale-up and roll out easily. It’s very adaptive – allowing us to divert traffic, start a/b testing and begin tracking engagement with minimal setup effort.”
“It’s a bang for your buck. You get the same feature set as that of other highly-priced CRO tools in the market. Freshworks CRM (previously Freshmarketer) is my all-in-one CRO hub.”
“I introduced it to the company I previously worked at after performing extensive research of all the tools out there. After my research, I quickly realized that Freshworks CRM (previously Freshmarketer) is the only non-enterprise level tool that offers not only advanced CRO and personalization features but also heatmapping, form analytics, and screen recording. At my previous company, we used to have Hotjar and VWO which we replaced by Freshmarketer and saved a significant amount of money whilst seriously increasing our capability. When I arrived at JLA, we were using Lucky Orange but we quickly switched to Freshworks CRM (previously Freshmarketer).”
“Our primary use-case that we wanted to be addressed by Freshworks CRM (previously Freshmarketer) was Personalization. But we were writing our own custom scripts to accomplish that. Eventually, we migrated to Freshmarketer and it worked like a charm. The product totally has our recommendation.”
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