Freshchat pricing

Bots and messaging for all businesses - small, medium, and enterprise

Products

Freshchat

Free

For getting started

Free

forever upto 10 agents

Start trial
  • No FREE sessions

  • Inbox Views

  • Topics

  • Groups

  • Conversation Labels

  • Bulk Actions

  • User Properties

  • Email

  • Mobile SDK

  • Wordpress

  • Shopify

  • Conversation Switch

  • Contact enhancement

  • Threads

  • Conversation properties

Freddy

  • Chatbots

  • Chatbot Analytics

Growth

For fast growth

$19

/agent/month, billed annually

Start trial

Everything in Free and...

  • Assignment Rules

  • Priority Inbox

  • Canned Responses

  • Private Notes

  • User Events & Timeline

  • User Segmentation

  • Business Hours (Global)

  • Offline experience

  • Basic Dashboard

  • FAQs

  • Conversations Overview Report

  • Facebook Messenger

  • Files

  • Marketplace (App Store)

  • SMS

  • WhatsApp Business

  • Freshdesk integration

  • Instagram DM

  • LINE

  • Google Business Messages

  • Task management

  • Telephony in Freshchat

Pro

For high performance

$49

/agent/month, billed annually

Start trial

Everything in Growth and...

  • Auto-resolve

  • IntelliAssign

  • Business Hours (by Groups)

  • Live Translate

  • Advanced Dashboard

  • Team Performance Report

  • Agent Availability Report

  • Roles and Permissions

  • CSAT Survey and Report

  • Conversation APIs

Popular

  • Advanced Automations

Enterprise

For enterprise-grade support

$79

/agent/month, billed annually

Start trial

Everything in Pro and...

  • Allowed Domains

  • User Authentication(JWT)

  • Skill based routing

Enhance your Freshchat experience

Freshbots by Freddy Self Service

Freshbot sessions let you engage with customers 24/7 across web channels.

Freddy Copilot

Personal generative AI assistant for your support team

Freddy Insights

Generative AI-powered performance analysis and recommendations for leaders

Marketing Contacts

Purchase additional contact records to expand your marketing outreach

Freshcaller

Engage customers over phone with the Frescaller add-on.

Day Passes

Add extra agents to your account for a day

Frequently asked questions

How does the 14-day free trial work?

When you sign up, you instantly get access to our Enterprise plan for 14 days. We will alert you before your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.

Can I upgrade or downgrade my subscription?

Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Billing’ in your Freshchat account to modify your subscription details.

How safe is my data?

We take security seriously and you get to choose your data center from the get-go. Our servers are hosted in world-class data centers that are protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches.

Do you have any cancellation fees?

No. Freshchat is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.

What types of payment do you accept?

We accept Visa, Mastercard, Discover and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.

What is Freddy AI?

Freddy AI is a user-friendly AI solution that boosts productivity, fosters innovation, and delivers personalized customer experiences with its powerful generative AI capabilities. To know more about Freddy, click here.

What does beta mean for Freddy Copilot and Freddy Insights?

The beta program aims to help more customers try out our AI offerings. We also want to maximize customer feedback and fine-tune our features before we launch them publicly.

What happens to Freddy Copilot and Freddy Insights after the beta program ends?

Once both add-ons are released publicly after the beta program, customers on the Pro and Enterprise plans will be able to purchase them individually for their Freshworks accounts.

What is a Freshbot session?

A Freshbot session is any unique interaction between an end-user and a bot:

- On email, every email response is counted as 1 bot session

- On voice, every voice bot response is counted as 1 bot session

- On chat, all end-users-to-bot interactions that happen within a span of 24 hours from the time end-users initiate a session are counted as 1 bot session

- Only customer-facing AI features and bots consume sessions. Agent-facing AI features and bots don’t consume bot sessions.

Do I get free Freshbots sessions?

We offer 500 sessions with all paid plans to try out chatbots. This is limited to once per account. Once exhausted, you need to buy additional sessions based on your requirements.

Upon purchasing additional bot sessions, any remaining free sessions will be forfeited and replaced by the newly purchased sessions.

How can I buy additional Freshbots sessions? What’s the validity

You can purchase an unlimited number of Freshbots sessions. The validity aligns with your payment cycle. For example: if you choose to pay quarterly, your Freshbots sessions will also expire quarterly.

How many campaign contacts do I get as part of my plans?

You get 100 campaign contacts per account per month for the free plan. Similarly, you can get 500 campaign contacts per account per month for any paid plan.