Freddy can now understand and respond to your customer queries in 6 new global languages other than English. With Freshchat supporting over 30 languages and Freddy supporting 7 languages, provide the most personal conversational customer support.

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Freshcaller's first step towards simplifying call costs to encourage better SMB sales conversions is now available for all paid plans. Here is everything you need to know about using these call rates to drive effective sales conversations. 

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You can now integrate LINE Messenger with your Freshchat account and engage your customers on one of the most popular messaging apps. LINE Messenger is used by more than 217 million people, primarily in East and Southeast Asia. 

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As a field technician, navigating efficiently to service locations is a must. But the location data in Apple and Google Maps have inaccuracies for certain regions misdirecting your field technicians. With Geotagging for FSM, field technicians can now drop a pin on their map in the Freshdesk mobile app to save the exact customer location and navigate there efficiently in the future.

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A curated set of multilingual sales collateral built to help you sell Field service management in Freshdesk. Downloadable assets in six different languages.

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This integration enables Freshsales users to view their customer’s Freshservice tickets and add notes to them. Sales teams can also create tickets on Freshservice on behalf of the customer right from the CRM.

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We made a bunch of short video tutorials to help you master the tool in no time. You can share these videos with your prospects and customers too. Here are three videos on Freshsales' top features. Tune in!

  Freddy Insights | Sales Sequences | Sales Goals 

Freshsales recently introduced the products module. Here's a blog that gives you five ways to efficiently manage a product or service catalog for any business with Freshsales.

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Customer retention is critical to gauge how good you are at satisfying existing customers. This blog encompasses seven ways to deploy retention strategies using Freshmarketer.

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Are your customers exploring enhanced technology to ensure the safe return of their employees? Our team at Freshservice has built a Return-to-Work (RTW) app that helps customers streamline health check-ups, screening, approvals, and manage personal protective equipments (PPEs) while safely readmitting their workforce back into office spaces.

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Have you come across businesses that scaled and had trouble maintaining forms? Did their processes cost their IT teams time, money, and resources to make dynamic forms functional? Give a demo of our Business Rules feature, and they're sure to be thrilled to create interactive forms without coding. IT teams can now easily define conditional rules and logic without extensive technical expertise and can control how a form functions at the time of its submission or completion. 

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We’ve curated an exhaustive collection of key terms and definitions associated with Freshservice, ITIL, and ITSM that functions as a guiding document to newly onboarded customers and provides relevant information about where and how product terminologies are used within Freshservice.

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As a means to kick start Alert Management, we would like to enable BETA testing for interested customers. Know someone who'd be interested to try out our new version of IT Operations Management (ITOM)? 

Sign up for Beta

How can organizations ensure their service desk is responsive to the changing needs of the business? Read on to find out solutions we have enumerated that can help companies utilize their current service desk to support employees/customers through the new normal and expand their service desk functionality to maintain business continuity.

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There are some things that technology can deliver better than humans can. Companies should seek any and every opportunity to remove repetitive, error-prone, and thankless tasks from human delivery, leaving experts to focus on areas where they can add value. Industry Expert Barclay Rae emphasizes on the use of AI and Automations in the world of IT support and highlights why stagnation is not an option in the current scenario.

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Here is a video covering the gist of Freshcaller's current AI-powered capabilities that gives us a definite competitive advantage.

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Salespeople can customize this feature comparison document in Zendesk-compete situations. This comparison sheet is targeted at support admins and is best used during the technical evaluation stage. 

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We are happy to announce the Forrester Total Economic Impact study of Freshdesk, a report that demonstrates the ROI Freshdesk delivers to its clients. This is a high-value asset that all enterprise-focused companies create to prove ROI and help clients build a business case.

Download Report

Keep your prospects and customers engaged on a personal level by sharing our webinar videos. We partnered with Forrester and deliberated discussions on the best practices for ITSM in a post-pandemic world, presented easy ways to use Freshservice Integrations while returning to work, and gave a walk-through of all the latest features released in Q2.

The New Demands From ITSM 

6 Ways to Return to Work  

Q2 2020 Feature Roundup

We conducted an internal training session as part of the Rocket Fuel Product Training Series and focused on how Freshservice reps can tap into the education market space to win deals with K-12 Schools and Higher Ed Colleges.

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92% of executives surveyed by Harvard Business Review Analytic Services say employee engagement is critical to their organization's success. Use the contents of this report to set the stage for Freshworks with C-Suite Personas and emphasize how Freshservice helps enhance employee experience and engagement through our Service Management solutions. 

Access Report  |  Use Email Templates

Use this when you prepare for or while on a customer call. It contains discovery questions, counter pitches, and a list of key customers as well.

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Use this when you prepare for or while on a customer call. It contains discovery questions, counter pitches, and a list of key customers as well.

Download 

Gain the competitive intelligence required to play your cards right and win deals against BMC Helix with our internal differentiator battle card.

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This customer-shareable pitch deck talks in-depth about how Freshdesk Omnichannel is better than Happyfox.

Pitch Deck 

While Freshdesk and Freshdesk Omnichannel are not intended to be used as billing platforms, cardholder data as per the PCI-DSS can be stored. The information is encrypted and is made available on-demand only to users who have the privilege to access the data. To know more, check out our pitch deck on PCI Compliance.

Pitch Deck

Company growth continues as businesses look for better ways to engage customers 

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Like every long term bet that starts off with a small step, Freshteam has hit its million dollars.

Check out their amazing story here.