Top HR service delivery softwares in 2024

The employer-employee association serves as a mutually beneficial relationship where both parties expect the other to fulfill the expectations defined during the hiring process. For employers this may involve a certain level of productivity and reliability, while employees will anticipate agreed-upon compensation, sufficient support, and transparency. HR service delivery software aims to help employers hold up their end of the bargain by providing staff with a unified platform from which they can manage work-related affairs and verify that any issues are resolved quickly and accurately.

Today, we’ll examine what HR delivery software is, the benefits that it can offer your business, and the best systems currently available on the market.

What is HR service delivery software?

HR service delivery refers to the mechanisms put in place to manage a company’s human resources functions. It encompasses a wide range of activities aimed at supporting employees throughout their lifecycle within an organization, from recruitment to offboarding. The primary goal of HR service delivery is to streamline HR processes, enhance employee experience, and ensure compliance with relevant regulations.

Key features and benefits of HR service delivery software

The advantages to be gained by utilizing an HR service delivery software will ultimately depend on which provider you choose to employ. Some systems may provide comprehensive ITSM solutions, while others may emphasize specific parts of HR operations, such as recruiting, onboarding, or benefits and payroll.

You’ll need to perform your due diligence to determine which vendor best fits your organization’s specific pain points and goals.

Self service options

One common self-service feature is an employee portal, which serves as a centralized platform for employees to view and update their personal information. This eliminates the need for manual paperwork and allows staff to conveniently make necessary changes.

Additionally, HR service delivery software often includes self-service options for learning, enabling staff to access training resources tailored to their professional development goals. Through online learning modules and virtual training sessions, employees can enhance their skills on their own schedule, fostering continuous learning and career growth.

Increase case management efficiency/productivity

By leveraging automated workflows, HR service delivery software can route cases to the appropriate personnel based on predefined criteria. For example, when an employee submits a request for leave or raises a query about benefits, the software can automatically assign the case to a relevant HR specialist.

Moreover, these platforms typically provide features for monitoring case progress in real-time. This allows HR teams to prioritize tasks and identify bottlenecks to ensure the timely resolution of cases. Supervisors can easily view the status of ongoing cases, monitor response times, and intervene if necessary.

Leveraging AI

One useful automation feature of HR service delivery software is natural language processing (NLP), which empowers it to interpret human language, allowing staff to utilize chatbots or virtual assistants. Bots and assistants can answer questions, provide information, and assist with various HR-related tasks.

Furthermore, the predictive analytics offered by many of these systems can help forecast future trends and identify potential issues before they arise. For instance, they may be leveraged to assist HR departments in anticipating employee turnover, identifying areas for skill development, or predicting staffing needs based on business cycles. 

Increase employee satisfaction

With self-service portals and intuitive interfaces, employees can easily access information, submit requests, and manage their HR-related tasks without manual assistance. This autonomy empowers employees with greater control over their HR interactions, while reducing frustration associated with traditional paper-based processes. 

HR service delivery software also enables organizations to personalize the employee experience and cater to individual needs. Through data analytics, businesses can gather insights into preferences, behavior, and feedback, allowing them to tailor HR initiatives accordingly. 

Continual learning and development

AI-driven learning recommendations are often employed through HR service delivery software to suggest relevant training opportunities based on individual employee profiles. By leveraging algorithms to analyze employee skills gaps and learning preferences, organizations can offer targeted recommendations for learning pathways that align with unique developmental needs.

Even more, monitoring employee progress, completion rates, and skill acquisition assists HR professionals in assessing the overall effectiveness of training programs. This data-driven approach promotes the continuous refinement of training strategies and resource allocation.

Technology integration

Through robust integrations with existing Human Resources Information Systems (HRIS), payroll software, and other third-party applications, HR service delivery software ensures that data flows smoothly across disparate systems. This integration streamlines HR processes, reduces manual data entry, and enables professionals to access comprehensive employee information from a centralized dashboard.

These systems often utilize application programming interfaces (APIs) as well, helping to facilitate connection with a wide range of third-party tools. This allows companies to customize their HR technology stack according to their specific preferences.

Analytics and reporting

HR service delivery software typically offers robust reporting capabilities that enable organizations to gain valuable insights into various aspects of their processes. These capabilities encompass a wide range of key performance indicators (KPIs), allowing HR departments to measure employee engagement, retention, performance, and more.

Through customizable dashboards, businesses can visualize data in meaningful ways, identify trends, and make informed decisions to optimize HR strategies.

10 best HR service delivery software

1. Freshservice

Freshworks’ Freshservice solution is a full-feature IT Service Management (ITSM) platform that provides employee onboarding capabilities, project management potential, a knowledge base and much more. It offers all the tools that a business requires to efficiently streamline and enhance the delivery of various HR services.

Additional enterprise service management (ESM) attributes like automated workflows and self-service portals ensure that processes are always optimized and staff is empowered to autonomously handle work-related affairs. Freshservice’s ESM capacity serves to verify that HR, finance, and facilities efforts are always unified and contributing to overarching business objectives.

Freshservice acts as a centralized platform from which HR professionals can deploy 24/7 AI agents, measure service efficiency with comprehensive dashboards, turn interactions into cases, and more. Additionally, our no-code Orchestration Center supports a plethora of third-party apps that can be integrated with the workflow automator, helping expedite and customize processes to fit your HR needs.

Key features

• Employee Onboarding module allows HR executives to raise onboarding requests right from their self-service portal

• Automatically creates requests and sends onboarding forms to reporting managers to facilitate bulk onboarding 

• 24/7 AI agent offers relevant knowledge articles to equip employees with the right information, while unburdening teams from low-value tasks.analyses

• Support portal enables organizations to create service catalogs to streamline processes such as expense reimbursement, new hire onboarding, and more

• Workflow automator expedites processes by setting desired conditions with a simple drag-and-drop option

• Robust knowledge base provides a centralized repository for all policy-related documents to deflect queries and empower employees

Pros

• Employees can reach HR via multiple channels such as email, self-service portal, mobile app, phone, chatbot, or feedback widgets

• Easily measure service efficiency and employee satisfaction with advanced analytics and visual dashboards

• Customize the items you wish to provide your new hires; choose from ID cards, laptops, official email addresses, CRM access, and more

• Extensive reporting and analytics features offer real-time data, with the ability to share reports with various filters and in different formats

• Ability to publish catalogs of HR services across the employee lifecycle, while turning calls, emails, and pings into cases

Why customers rave about Freshservice

Our clients love Freshservice’s easy-to-navigate interface that provides enhanced visibility into all HR processes, ensuring that employee issues and requests are addressed promptly and accurately. With Freshservice, HR professionals can easily onboard new staff members, provide them with sufficient resources, verify around-the-clock availability, and more.

But don’t just take it from us – one of our many satisfied clients on G2 lauds Freshservice’s intuitive interface and workflow automation, saying, “Fresh service [sic] provides a simple to navigate agent experience as well as a customizable end user portal. We have been able to develop workflows using their workflow designer to improve the routing and handling of tickets within IT and cases within other business areas of the organization. Specifically our accounting and HR teams have received [sic] significant improvements to their workflow by utilizing approval steps.”

2. ServiceNow

ServiceNow is a cloud-based workflow automation platform that empowers businesses to enhance their processes by streamlining routine work tasks. It can be used to manage incidents, requests, and changes, while providing real-time visibility into IT operations.

Key features

• Employee journey management helps build complete workflows to support employees through complex problems

• Issue auto resolution leverages AI-powered automation to solve routine employee requests quickly

• Employee center provides a single, unified portal for service delivery across an organization

Pros

• AI agent available that understands simple, human language to expeditiously resolve issues

• Dedicated HR agent workspace connects teams to the information they need in a unified and personalized workspace

• Easily standardize documentation, interactions, and fulfillment of employee requests with case and knowledge management tools

Cons

• Reporting and analytics tools leave much to be desired

• Limited cost-effectiveness as it’s not a comprehensive IT solution; you’ll likely need to connect it with other systems

• Can be overly complex for non-technical HR professionals

Price

You’ll need to contact ServiceNow directly for a custom quote for your organization’s specific needs

3. Ivanti

Ivanti is an HR service management software that enables companies to streamline and automate their service delivery. It provides a plethora of features aimed at enhancing case management, onboarding, and self-service, promoting a more productive employee experience.

Key features

• Case management features help resolve most employee inquiries with automated self-service, while routing special requests to the right HR contact

• Robust knowledge base acts as an up-to-date source of information, while employee requests can be filtered so that they receive only relevant info

• Employee administration tools assist in automating onboarding and transition processes with intuitive dashboards, while also supporting role-based workflows

Pros

• Real-time reports and analytics provide visibility into the volume and types of service requests

• Proactive alerts promote enhanced maintenance of SLAs, while the platforms also standardizes repeated processes for a complete log of communications

• Strong patch management provides regular updates to enhance system performance and protect against emerging security vulnerabilities

Cons

• Implementation process can be expensive, confusing, and time-consuming

• Limited integration capacity may present challenges in connecting the software to existing IT infrastructure

• While Ivanti does provide most basic HR functionalities, it lacks many advanced features that similar providers offer

Price

You’ll need to contact Ivanti directly for a custom quote for your company’s specific requirements

4. BMC Helix

BMC Helix is a scalable service and operations management solution designed for use across multiple devices, channels, and clouds. The platform leverages AI and machine learning to help businesses monitor, optimize, and deliver exceptional employee experiences.

Key features

• Document management tools assist HR departments in organizing employee files, performance reviews, benefits information, contracts, and more

• AI-driven workflows streamline requests through a centralized portal, ensuring end-to-end efficiency for even complex processes that involve multiple departments

• Dedicated new hire portal includes checklists that help new employees with their pre-boarding activities and automatically creates day-one tasks to be completed when they start

Pros

• Robust security measures that protect sensitive information and verify alignment with the General Protection Data Regulation (GDPR)

• Resolutions for routine HR cases can often be fully automated, freeing up time for human HR professionals to manage complex escalations

• Highly integrable with human capital management (HCM) systems and signature software

Cons

• Dated interface can negatively impact user experience (UX)

• Not the most scalable solution, which can lead to issues for rapidly growing organizations

• Steep learning curve can present challenges for non-technical HR professionals

Price

You’ll need to contact BMC directly for a custom quote for your specific organizational needs

5. NeoGov

NEOGOV serves as an easy-to-use talent management system that caters to the public sector market. Its suite of solutions supports the entire employee lifecycle, automating recruitment, onboarding, training, and performance management.

Key features

• Employee self-service (ESS) tools empower staff to independently access pay stubs, enroll in benefits, request time off, and more

• Self-scheduling enables applicants to schedule interviews without excessive back-and-forth with HR professionals

• Auto-screening automatically screens and ranks candidates based on preferences and responses to supplemental questions

Pros

• Manager, wage, and position updates can be performed in bulk, saving time and resources

• Single point of entry provides a unified record and place to enter data for core HR, payroll, benefits, time, and attendance

• Tax forms, custom form fields, and automated workflows help verify compliance with public sector hiring requirements

Cons

• Creating onboarding forms can be a difficult, time-consuming process

• Restricted customization may create challenges in tailoring the software to unique workflows

• Implementation process can be intimidating, requiring extensive time and training

Price

You’ll need to contact NEOGOV directly for a custom quote for your specific organizational needs

6. WorkBright

WorkBright is an HR onboarding software that’s designed to remove bottlenecks that slow down the hiring process. It transforms existing hiring packets into a library of smart forms that can be distributed, filled, and collected from any device.

Key features

• Auto reminders can be sent out to employees who haven’t completed their onboarding tasks with increasing urgency and frequency

• Fingertip signatures enable new staff members to replicate their signature with their fingertip, while including an accompanying timestamp and IP address

• Phone camera upload allows individuals to snap pictures of documents and upload them directly from their device

Pros

• Advanced reporting tools quickly compile hiring data into actionable reports, while supporting the exportation or integration of data with other systems through open API

• Hiring packets are rebuilt into a library of digital forms that are easy to complete on any device

• Visual dashboards provide enhanced insights into the hiring pipeline, while proactive alerts pinpoint crucial tasks to ensure that processes are always optimized

Cons

• Lack of multilingual capabilities

• Certain processes, such as copying and sending out forms, can be convoluted and time-consuming

• Many user reviews mention unresponsive customer support

Price

You’ll need to contact WorkBright directly for a custom quote based on your specific organization’s needs

7. Enboarder

Enboarder is an onboarding platform for managers and new hires which enables users to create more personalized onboarding experiences. It utilizes tools such as a drag-and-drop interface, best practice templates, task automation, segmentation, and more.

Key features

• No-code Journey Builder blends initiatives together into a single, seamless employee experience journey

• Mobile-first connection engine helps cut through the noise with timely nudges and tailored content delivered on demand

• Manager Nudges engage leaders with features like pre-written messages and one-click sends

Pros

• Analytics tools like journey tracker, engagement heatmap, employee dashboards, and more help measure performance and identify areas for improvement

• Proactive task alerts allows businesses to see who might need an intervention

• Networking games, scavenger hunts, and competitions help strengthen internal relationships and foster a more fun work environment

Cons

• Simple and intuitive interface, but lacks certain features that may be useful for HR professionals

• Limited automation features when compared to similar softwares, creating heavier manual workloads

• No native e-signature tool available

Price

You’ll need to contract Enboarder directly for a custom quote for your business’s specific requirements

8. HR Partner

HR Partner is a modern, easy-to-use HRIS designed for small- and mid-sized companies. It aims to support senior leadership through specialized knowledge that helps create policies that are in line with its organization's overarching objectives.

Key features

• Employee records consolidate all staff information, including positions and salaries, leaves and absences, and performance reviews, in a single location 

• Employee self-service portal allows employees to manage their records, access staff directories, and request leaves autonomously

• Custom forms empower organizations to design their own forms to collect and store pertinent information 

Pros

• Easy-to-conduct performance reviews enable the creation of reusable review forms, while helping collect input and set employee goals

• Includes recruitment tools that let companies manage their flow of applicants, eliminating the need for a separate ATS

• Integrated electronic signing empowers individuals to complete HR processes all from within the platform

Cons

• Limited integration capacity can limit connection with existing IT infrastructure

• Steep learning curve and dated interface

• Can be a bit pricey for companies with a large number of employees

Price

Rates will depend on your company’s number of employees, but its Core plan starts at $52 per month, while its VIP package begins at $94 per month

9. CIPHR

CIPHR is an SaaS HR, payroll, recruitment and learning software that offers integration with an ecosystem of specialist and third-party applications, allowing HR teams to deliver a seamless employee experience. It serves to enhance HR operations while providing valuable insights to better inform people strategies

Key features

• Customizable branding enables organizations to tailor the platform to match their brand identity and values

• Configurable workflows help businesses mold the platform to fit their unique processes and ensure that routine tasks are automated to save valuable manual resources

• Pay, reward, and benefits are easily visible to both employers and employees, enhancing transparency for all parties

Pros

• Defined workflows, automated reminders, and auditable histories promote swift case resolutions

• Abundance of tools to help plan, deliver, and track training so that businesses can monitor results and refine approaches

• Extensive self-service options empower employees to own their administration, while companies can reduce costs and improve data accuracy

Cons

• Additional modules may be required depending on your specific needs, which can significantly increase expenses

• Reporting tools can be complicated and difficult to utilize

• Limited notifications available, which can result in certain responsibilities slipping through the cracks

Price

You’ll need to contact CIPHR directly for a custom quote based on your specific company needs

10. Oracle global human resources cloud

Oracle Global Human Resources Cloud aims to connect all HR processes from hire to retire. It helps provide a consistent experience across devices, enable a single source of truth, and empower users to address current and future business objectives.

Key features

• Rule-driven workflows assist in simplifying management of unique industry, union, collective labor, and contract agreements

• Self-service benefits enrollment can guide employees through the benefits process with an intuitive landing page and enrollment flow

• Workforce planning leverages prebuilt modeling attributes that make it easy to update workforce plans and adapt to change

Pros

• Wide scope of HR functionalities allows businesses to hire, onboard, manage, and engage workers in accordance with legal and company practices

• Easily manage headcount and budgets with a complete picture of open and filled positions, including global assignments

• Stay compliant across more than 200 countries and jurisdictions with legislative functionality built for global requirements

Cons

• May not be the most cost-effective solution for small- and mid-sized organizations

• Frequent updates can be hard to keep up with and may require additional training

• If you’re utilizing multiple Oracle modules, changes in one may unexpectedly impact another in a negative way

Price

You’ll need to contact Oracle directly for a custom quote for your specific organizational needs.

Choosing the right HR service delivery software for your business

To determine the best HR delivery software for your company’s unique requirements, begin by defining your specific goals and priorities. Identify the key challenges and pain points you aim to address, whether it's streamlining administrative processes, improving employee engagement, or ensuring compliance with regulatory requirements. You’ll also want to consider the size of your organization, industry-specific needs, and existing technology infrastructure.

Next, conduct comprehensive research to evaluate available options. Consider factors such as features, scalability, ease of use, and integration capabilities. Look for solutions that offer a comprehensive suite of HR services, including core HR management, payroll processing, and employee self-service features.

Once you’ve narrowed down your list of providers, engage in thorough evaluation processes. You may wish to request demonstrations from shortlisted vendors to assess the usability, performance, and compatibility of the software with your business’s needs.

Freshworks’ Freshservice is wide enough in scope to address the needs of HR departments of any size or in any industry, while offering extensive customization that allows it to be molded to fit more specific requirements. Check out its abundance of useful features to see why Freshservice is the ideal software for your organization’s needs!

Enhance your HR service delivery today with Freshservice!

Freshservice is a comprehensive, cloud-based IT Help Desk and service management solution, offering an abundance of tools designed specifically to enhance HR service delivery initiatives.

Freshservice provides HR departments and employees with a consolidated view of all HR processes, allowing them to conveniently manage requests, update information, and provide pertinent resources. Robust AI features, like our AI agent, can automate tasks when possible, while features like auto-assignment can streamline cases where escalation to a live HR professional is required.

Enterprises such as Shopify, Randstad, and Brooke have already leveraged the Freshservice advantage to address their HR needs – what’s holding you back?