Find out why Sony Music, Panasonic, Stitch Fix, and A&E chose Freshworks
From less complexity to more productivity - and a substantial ROI, see all of the reasons companies across the globe have chosen Freshworks over ServiceNow.
Scalable, enterprise-grade ITSM that stands apart
Freedom from complexity
ServiceNow's complexity, from its challenging UI to intricate setup, and heavy coding, can be formidable. In contrast, Freshservice empowers agents and admins with ready-to-use AI and easy automation, no coding required. Build, visualize, and execute workflows with a seamless drag-and-drop interface, leaving behind the complexities of traditional service desks. Achieve more without being overwhelmed.
55% better returns
Customers who use Freshservice turn ITSM into ROI. How? With software that’s easy to set up and configure, there’s no need for costly implementation fees or spending precious resources on regular upgrades. What’s more, our customers don’t need to rely on pricey consultants to get the most out of their investment, it is ready to meet your needs. Instead, they get predictable costs throughout their IT lifecycle. According to the Forrester Total Economic Impact™ study, our customers saw as much as a 356% ROI.
Life-time sustainable value
Say farewell to ServiceNow's sluggish and cumbersome upgrades that leave you with outdated software that just holds you back. Drive innovation with Freshworks’ monthly releases, and seamless upgrades. Our transparent and value-centric pricing leaves no room for surprises. You pay solely for the features you require while maintaining full functionality. Our products and pricing are designed for the Fortune five million, not just the Fortune 500 enterprise.
Freshworks vs. ServiceNow at a glance
Modern and intuitive IT service management - supercharged with AI
Criteria | Freshservice | Servicenow |
|---|---|---|
Less complexity | ||
Transparent pricing | ||
Ease of use | ||
Faster implementation | ||
Higher ROI |
Frequently Asked Questions
How does Freshworks pricing compare to ServiceNow?
ServiceNow levies extra charges for various capabilities such as IT Operations management, IT Asset management, Business approvers, Project management, and workflows for non-IT departments like HR and Legal. These features are presented as separate modules, necessitating additional payments alongside the standard IT license fees. Furthermore, ServiceNow imposes fees for annual maintenance and upgrades.
In contrast, Freshworks offers a comprehensive package that encompasses the management of your IT infrastructure and extends to automation for both IT and Business teams—all at a single, transparent price. We don't impose charges for annual maintenance, and our support services are available 24x7 at no additional cost. By choosing Freshworks, you can minimize your Total Cost of Ownership (TCO) while maximizing the value you receive.
Can Freshservice meet enterprise-scale requirements?
Absolutely. Freshservice is tailored to address enterprise needs without unnecessary complexity. Trusted by major enterprises like American Express, Elsevier, Aramex, and Mahindra, Freshservice has facilitated seamless transitions for many customers, scaling from a few dozen agents to hundreds. Our self-service AI-assisted AI agent, powered by advanced AI, has been highly appreciated by customers for enhancing efficiency, humanizing conversations, providing co-assistance to agents, and offering valuable insights.
Is Freshservice limited to IT teams only?
Not at all. Freshservice is designed for both IT and non-IT teams. You can effortlessly extend Freshservice to non-IT teams like Facilities, Finance, Legal, and HR without incurring extra costs for additional modules. This inclusivity is a standard feature across all our plans.
Can Freshservice meet enterprise-scale requirements?
Absolutely. Freshservice is tailored to address enterprise needs without unnecessary complexity. Trusted by major enterprises like American Express, Elsevier, Aramex, and Mahindra, Freshservice has facilitated seamless transitions for many customers, scaling from a few dozen agents to hundreds. Our self-service AI-assisted AI agent, powered by advanced AI, has been highly appreciated by customers for enhancing efficiency, humanizing conversations, providing co-assistance to agents, and offering valuable insights.
How does Freshworks ensure customers get the most out of their IT management ecosystem?
The Freshworks Marketplace complements your ITSM experience with over 1,200 applications. These include integrations with Microsoft, AWS, and Google suites, with more than 90% of these applications available for free. Additionally, we offer options for custom application development, and our customers have created close to 3,500 private applications tailored to their unique needs.