Smart Incident Management Tool to increase agent productivity
Assign, prioritize and track tickets effortlessly for quick resolution
With Freshservice, streamline incident management anytime, anywhere.
Ticketing Dashboard
Filter tickets by incidents and service requests, as well as its properties, and due date. Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status.
Additional features you’ll love in Freshservice
Seamless collaboration
Mobility
Extensible
Recommended by leading industry experts
Not convinced? Here are more reasons to choose Freshservice
Deliver Hassle-free service
Focus on work that affects your bottom line and automate your processes. Get started instantly with a modern, intuitive UI that requires no training manuals.
Experience success with Freshservice!
On time go-live
Realize ROI from Day 1
No cost support
Products
Freshservice
- Customer service
- IT and Employee service
- CRM
Starter For small teams starting their first service desk and moving away from shared inboxes. | Growth For IT teams building foundational practices to move from reactive to streamlined service delivery. | Pro For advancing teams breaking silos and unifying service management across functions. | Enterprise For mature IT organizations driving strategic impact with AI and enterprise-wide service excellence.Freddy AI included | |
|---|---|---|---|---|
IT Service Management (ITSM) | ||||
Channels - Email, Phone, Chat, Widget | ||||
ServiceBot on Microsoft Teams and Slack | ||||
Support Portal | ||||
Incident Management | ||||
Knowledge Management | ||||
Task Management | ||||
Occasional Agents | ||||
CSAT Surveys | ||||
SLA Management | ||||
Service Catalog | ||||
Managed Service Provider (MSP) Mode | ||||
Problem Management | ||||
Change Management | ||||
Release Management | ||||
Workload Management | ||||
Sandbox | ||||
AI Agents and Assistants | ||||
Freddy AI Copilot | $29/agent/month | $29/agent/month | ||
Freddy AI Insights | ||||
Freddy AI Agent | ||||
IT Asset Management (ITAM) | ||||
IT Operations Management (ITOM) | ||||
Enterprise Service Management (ESM) | ||||
Reporting and Analytics | ||||
Productivity Enhancers | ||||
Administration and Security | ||||
Platform | ||||
Customer Support | ||||
Project Portfolio Management | ||||
You're in safe hands
The Freshservice impact on our customers
Our vision was to find a helpdesk software that was simple for the end users and yet modern. Freshservice checked what we really wanted. We have been taken care of and looked after.
We chose Freshservice due to the ability to quickly on-board our acquisitions from different legacy products into something that was state of the art
One of the biggest reasons we chose Freshservice was because it was very easy to use for our agents
With Freshservice, the interface is smooth; everything is easy to find & categorise. We now have 8 teams using the tool and it's a breeze to use and train people.
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