Run resilient IT operations without the firefighting
Eliminate silos by unifying incidents, changes, assets, and dependencies into a single system of record. Gain the infrastructure intelligence to connect assets to business outcomes, so your team can prevent outages, optimize spend, and maximize impact.
Simplify complex, hybrid IT environments
Consolidate service management, asset discovery, and dependency mapping into a single system of record. Reduce manual reconciliation, improve change success rates, and bring clarity to distributed infrastructure.
Continuously discover assets and map service dependencies in a unified CMDB. Get an up-to-date view of how infrastructure and applications connect so you can assess change impact, reduce blind spots, and prevent avoidable outages.
AI that cuts noise and speeds resolution
Deliver faster resolutions, reduce alert noise, and turn incident data into actionable insights with AI built for modern IT operations.
Resolve major incidents faster with context from past incidents
Surface related past incidents linked to similar assets and services, giving your IT ops teams the context to respond immediately. Teams can assess impact, prioritize effectively, and close major incidents faster, before the disruption and downtime spiral.
Turn incident data into audit-ready reports automatically
Simplify post-incident reporting with Freddy AI Copilot. Automatically capture associated assets, related incidents, and resolution steps to draft accurate reports, saving time and keeping your organization audit-ready.
Reduce alert noise and respond with clarity
Minimize alert noise with Freddy AI. Automatically group related alerts and link them to active incidents, so your teams focus on what matters and resolve faster with the right context.
A unified platform for complex IT environments
Freshservice unifies visibility, intelligence, and automation to bring clarity, control, and continuous improvement to every stage of IT infrastructure management.
Integrated CMDB
A continuously updated CMDB with automatic discovery and service mapping shows relationships between assets, applications, and business services.
IT Asset Management
Maintain visibility into all assets and dependencies to instantly identify impact, cut blind spots, and resolve incidents faster.
AI-Powered Alert Management
Consolidate alerts into a single view, reduce noise with AI assistance, and act faster using automated workflows.
Change & Release Management
Plan, approve, and track changes with built-in risk scoring and change calendars, reducing failed deployments that often trigger new incidents.
On-call Management
Help ensure 24/7 coverage with automated escalations, flexible on-call setups, and real-time communication for quick response.
Major Incident Management
Protect your business with fast, coordinated major incident response using automated escalations and streamlined collaboration.
Join 74,000+ companies uncomplicating their IT service & support
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We wanted to have a single source of truth for all of our inventory assets to be inventoried and also have the transparency and the visibility of everything that's existing in our network... for the purpose of change control. So we can actually see, what these business services depend on.
It used to take up to four hours to provision software. Now we're able to provision it within minutes.
Today, every asset is tracked in Freshservice, with asset management built into every service request. This visibility enables a centralized hierarchy to pinpoint asset failure impact and plan change rollouts.
Freshservice Benchmark Report 2025
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Freshworks on Freshservice
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