Provide a next gen messaging experience with Apple's Business Chat.

Let your customers message you as easily as they message their friends and family.


Take your store to your consumers

  • Evaluation: Present a list of products and options for customers to choose from
  • Check-out: Propose secure payments with a glance or a touch using Apple Pay
ABC sales-Acme Flowers (Screen)

 

Scale Customer support with messaging

  • Chat Suggest: Reduce wait times and spends by 60% by diverting traffic from phone to messaging
  • Reservation: Provide the ability to book appointments directly from Messages
ABC-Support (Screen)

 

Give your workforce everything they need to be  stress-free

  • Unified inbox across email, call, chat, and messenger apps
  • Better team KPIs with solutions that reduce time to response
  • Context-first inbox with customer timeline and an ecosystem of apps
Freshchat inbox (Screen)

 

Route messages without breaking a sweat

  • Assign conversations to agents based on predefined rules, filters, and keywords.
  • Auto-assign messages to agents based on their current load and skill level with Intelliassign.

Partner with Freshworks to make business on
Apple Business Chat successful

Freshworks is a verified Apple Messaging Service Provider that will get you with early and easy access to your Messages account

Brings conversations from web, mobile, and social messengers under one inbox

Connects with payments, order management, or CRM tools for real-time conversations on order updates, refunds, and more

Secure with OTP authentication, privacy modes, HIPAA and GDPR compliance

Manage multiple business hours

for your support teams working across different regions, times or time zones.

Support customers worldwide

with our Live Translate feature. Also, our agent platform and customer messenger supports over 32 languages. 

Control agent access

with advanced Roles and Permissions. Create special privileges and profiles that specify what an agent can see and do.