Next generation messaging - through Apple Business Chat

Adopt Business Chat as a key sales and support channel, giving your business a way to reach over 1.3 billion iOS users.


Go beyond just texting. Deliver rich and interactive customer experiences

Unlock the full power of Apple Business Chat
  • Familiar, personalized experience 

Allow customers to reach your business from an app they already know - Messages. No extra download required.

  • Order products and services

Make purchase a frictionless experience for customers. Allow them to select their choices from lists with images.

  • Schedule services and appointments

Save time while offering a better experience. Your customers can now schedule services and appointments directly from Messages.

  • Complete payment using Apple Pay

Provide customers an easy and secure way to pay for products and services directly in Messages, using Touch ID or Face ID.

Run Business Chat on Freshchat's familiar and powerful customer service platform

Leverage the rich capabilities of Business Chat through Freshchat’s intuitive agent experience, managing conversations at scale from a single unified interface. Using Freshchat would also allow you to integrate with your CRM, order inventory, payment systems. Further, use intelligent assignment rules for routing and advanced analytics to measure performance.

ABC Experience

Route chats without breaking a sweat

  • Automate time-consuming tasks like chat assignment using advanced Assignment Rules in Freshchat

  • Auto-assign conversations to the right agents/groups based on keywords, and properties collected by your bot

  • Further, auto-distribute chats evenly based your agents’ workload and   skill-level

Learn more about Freshchat's routing and assignment capablities.


Measure and improve team perfomance

  • Proactively calibrate team activity and responsiveness, customer satisfaction with real-time reports

  • Measure team productivity, chat volume over time to boost productivity

  • Analyse conversation trends with customer labels to get actionable insights 

Live Chat Insights

Engage your customers from where they are

Go beyond just Business Chat. Use Freshchat’s powerful omnichannel inbox to respond and manage conversations coming from your website, mobile app, Facebook Messenger and WhatsApp.

Freshchat Integrations