Case studies

CASE STUDY

Travix uses bots to deliver superior customer service

CASE STUDY

Telangana Government creates COVID-assessment bot

CASE STUDY

Shuttle Delivery resolves 95% of its queries with Freshchat

CASE STUDY

Delivery Hero relies on Freshchat to support a global rider fleet

CASE STUDY

Klarna wows its 80M customers with rapid resolutions

CASE STUDY

Leading US Financial Serv transforms its CX with Messaging

CASE STUDY

Dunzo resolves 48% of queries with chatbots saving 30% costs

CASE STUDY

Fantastic Services increases chat ROI by 100% using Freshchat

CASE STUDY

Why Wadi Degla SC moved from Intercom to Freshchat

CASE STUDY

Instantprint increases order value by 24% using Freshchat

CASE STUDY

Poundit increases conversion rate by 50% with Freshchat

makemytrip
CASE STUDY

MakeMyTrip increases agent efficiency by 3x

BEL USA
CASE STUDY

BEL USA brings down operational costs using Freshchat

CISS
CASE STUDY

CISS scales customer support operations by 3x with Freshchat

CASE STUDY

SuprDaily uses WhatsApp to support 70,000 customers daily

CASE STUDY

Zoomcar improves customer retention with personalized support

CASE STUDY

Kaafmeem aces its customer operations using Freshchat

CASE STUDY

Musafir increases website engagement by 40%

CASE STUDY

FinAccel achieves 98% CSAT with Freshchat 

CASE STUDY

SENS group achieves a 5/5 CSAT with Freshchat - WhatsApp

CASE STUDY

NuDebt increases revenue by 40% with Freshchat - WhatsApp

CASE STUDY

KKday uses Freshchat to create unforgettable holiday experiences

CASE STUDY

Mama Money improves their resolution SLAs by 40%

CCL logo Freshchat

CASE STUDY
CCL uses Freshchat to offer Information-as-a-Service

Customer spotlight

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CUSTOMER SPOTLIGHT

Windmill Microlending

 
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CUSTOMER SPOTLIGHT

Klarna

 
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CUSTOMER SPOTLIGHT

Delivery Hero

 

How Freshworks uses Freshchat

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