Case studies

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 CASE STUDY

MTN Cameroon delivers ‘EPIC’ customer experiences with Freshworks

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 CASE STUDY

Iba increases sales by 230% using chat support

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CASE STUDY

Doctaly reduces consult times to 4 mins from 25 mins

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CASE STUDY

Travix uses chat to navigate support during COVID-19

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CASE STUDY

Telangana Govt. creates COVID-assessment bot

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CASE STUDY

Shuttle Delivery resolves 95% of its queries with Freshdesk Messaging

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CASE STUDY

Delivery Hero relies on Freshdesk Messaging to support a global rider fleet

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CASE STUDY

Klarna wows its 80M customers with rapid resolutions

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CASE STUDY

Leading US Financial Serv transforms its CX with Messaging

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CASE STUDY

Dunzo resolves 48% of queries with chatbots saving 30% costs

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CASE STUDY

Fantastic Services increases chat ROI by 100% using Freshdesk Messaging

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CASE STUDY

Why Wadi Degla SC moved from Intercom to Freshdesk Messaging

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CASE STUDY

MakeMyTrip increases agent efficiency by 3x

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CASE STUDY

BEL USA brings down their operational costs

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CASE STUDY

CISS scale their customer support operations by 3x

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CASE STUDY

SuprDaily scales support on WhatsApp

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CASE STUDY

Zoomcar improves customer retention with personalized support

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CASE STUDY

Kaafmeem bumps CSAT score up to 4.7!

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CASE STUDY

Musafir increases website engagement by 40%

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CASE STUDY

FinAccel achieves 98% CSAT with Freshdesk Messaging 

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CASE STUDY

SENS group achieves a 5/5 CSAT with Freshdesk Messaging - WhatsApp

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CASE STUDY

NuDebt increases revenue by 40% with Freshdesk Messaging - WhatsApp

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CASE STUDY

KKday uses Freshdesk Messaging to create unforgettable holiday experiences

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CASE STUDY

Mama Money improves their resolution SLAs by 40%

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CASE STUDY
CCL uses Freshdesk Messaging to offer Information-as-a-Service

Customer spotlight

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CUSTOMER SPOTLIGHT

Windmill Microlending

 
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CUSTOMER SPOTLIGHT

Klarna

 
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CUSTOMER SPOTLIGHT

Delivery Hero

 

How Freshworks uses Freshdesk Messaging

Guides and eBooks