The ultimate customer engagement platform

Businesses must empower workers to do whatever it takes to wow, win and retain customers. This means technology that gives people functionality based on the work at hand—no matter the scale.

Customers don’t care which department they’re engaging, just that they get what they need with as little effort as possible.

Welcome to the world of customer engagement, where the walls between functions fall so the work just flows.

Expand engagement on demand

Many technology platforms are all or nothing. We don’t believe in forcing businesses to buy or adopt stuff they don’t need—or can’t use right away. Freshworks 360 is a modular platform that delivers just what you need now and expands when you’re ready to take on your next imperative.

We’re here for the long-term to help your business grow and thrive. As your needs change, we help you remove obstacles to reach excellence in alignment with your customers.

Say goodbye to silos and constraints.

Simplicity of experience is the answer

For software to bring joy back to work, it needs to ride in the background not be the focus. Your employees and customers are used to graceful and elegant interfaces that just work.

Software shouldn’t require an army of engineers or consultants to make it work. Software that works out of the box with a few configurations means minimal disruption when you refresh the way you work.

Instead of bogging you down, software should help you jump forward to reach your goals.

Trusted by over 150,000 businesses around the world