Best-in-class customer and employee engagement
A software suite that is intuitive and easy to use so you have a happy and engaged workforce who in turn help you build and create lasting relationships with customers for life.
All of our products are ready to go, easy to use and offer great value to any kind of business.
“Freshservice is highly intuitive, easy to use and perfectly aligns with 2023 IT strategy at PPS.”
“When I first took over the support team, our ability to do first responses and resolve tickets was not at the desired level. Freshdesk has allowed us to improve our customer service, as our overall customer communication regularity and effectiveness with our clients has increased. In addition, our first response and resolution stats have vastly improved, resulting in an average first response standard of 97%, whilst resolution time for tickets has been reduced to 13 hours.”
“As a company, we are focused on continuously improving our student experience. Freshdesk has formed an integral part of this strategy, providing us with the tools we needed to effectively measure and assess service delivery. In less than a year, we have managed to significantly increase responsiveness, actively monitor student satisfaction and our staff are re-energized by their own improved productivity.”
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