Freddy AI for CX
AI-powered CX automation suite to deliver effortless customer experiences.
By Use Case
Try Freshsales—the affordable and scalable all-in-one alternative to Zoho CRM.
Gartner Magic Quadrant 2019 - Sales Force Automation
G2 Crowd CRM Software Leader 2019
GetApp CRM Software Leaders 2019
Software Advice CRM Front Runners 2019
Get the right features for your business at an economical price.
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“With Freshsales, the interface is straightforward, we get deeper visibility into our sales pipeline and we’re able to generate powerful reports — in one package.”
“Our team got up and running with Freshsales unbelievably quickly. Using Smartforms, we’re able to generate over a thousand website leads a month without any manual intervention, which is a huge benefit.”
“We’re able to track whom we’ve contacted and whom we’ve not through Tasks and Appointments. I’m seeing a huge difference in time saved and productivity. Freshsales is a great system with sincere customer support.”
Yes (unlimited users)
Yes (only upto 3 users)
Across all plans
Only for paid plans
Note: Data as of 11th October 2018
Both Freshsales and Zoho CRM offer a freemium plan, but Freshsales is a more favorable choice of free CRM. Here’s why: Freshsales gives you unlimited users and unlimited support. So if you’re a startup with more than three users, Zoho CRM will limit your capabilities. Additionally, with the Freshsales free plan, you get access to lead scoring with insights, unlimited records, activity management and more. And, when it’s time to scale, you can easily switch to a higher plan without losing your data.
Telephony capability in CRM is a critical feature for sales reps who are tasked with calling leads day in and day out. It’s not only a handy feature but also a powerful one as it lets you know of the customer communication history. Freshsales comes with a built-in phone that automatically logs calls in the CRM in addition to a host of other capabilities—recording, masking, transfer, voicemail, and welcome message. In contrast, Zoho CRM does not have a built-in phone and you have to integrate it to third-party phone apps. With Freshsales, make phone calls in one-click without any hassle directly from the CRM.
According to an InsideSales.com research, 46% of B2B sales reps list lead quantity and quality as their top challenge. Why? Because they don’t have a lead scoring system. Sales teams must learn the importance of data-driven strategies to score leads intelligently and customize the plan of action. Freshsales helps you prospect better through AI-powered lead scoring built into the CRM. The feature scores leads based on their characteristic (like job title, location) and behavior (like replying to an email, clicked link) allowing sales reps to instantly identify sales-ready leads to target and nurture cold ones. You can also track a customer’s activity on your website and in-app. Zoho CRM lacks the capability to score leads beyond property or track in-app events. Freshsales gives a 360-degree view of your lead giving sales reps the context at every point in their buying journey.
With Freshsales you can automate routine tasks to improve your sales process efficiency while improving the productivity of your sales team. What’s advantageous about using Freshsales compared to Zoho CRM is that in Freshsales, automations like sending drip or sales campaigns is already part of the CRM plan. Whereas in Zoho CRM, for advanced email marketing you have to get a separate tool. Using Sales Campaigns in Freshsales, automate your email follow-ups and call reminder actions with the classic method and personalize your campaigns at every stage based on the lead’s activity using the smart method.
What Zoho CRM lacks is the ability to reduce manual data entry—the pressing problem for most sales reps. With the auto profile enrichment feature, Freshsales automatically enriches lead, contact and account profiles with information from social.
With a lot of leads in your CRM, your sales team should focus their time and effort on the promising ones. Freshsales intelligently surfaces your hot leads by scores based on their buying signals on your website, inside your SaaS product and email.
While both Freshsales and Zoho CRM have email management capabilities, the user interface to send emails, integrate Gmail (or integration with other email clients), create personalized email templates, schedule bulk emails, track email open and click responses, is a lot easier in Freshsales.
With Freshsales's built-in phone, you don’t have to go through the hassle of integrating a phone system with your CRM anymore. You can buy phone numbers of various countries, assign them to sales reps and have them call your leads and contacts. What’s more, the call conversations are automatically logged and linked to the right lead/contact.
Before calling prospects your sales team needs context to build trust and rapport with the leads. Freshsales intelligently tracks every sales interaction, buyer’s journey, and activities on website and inside your SaaS product, giving your sales reps the context for relevant conversations.
While both Freshsales and Zoho CRM come with document repository, it is a lot easier to manage and share sales documents in Freshsales.
While Zoho CRM and Freshsales both have reporting capabilities, the interface to create, share and export reports is a lot easier in Freshsales.
Zoho CRM does not provide phone or chat support to customers on their free plan. Freshsales provides free email, phone and chat support right from day one, for any plan.
Data as of: 11th October, 2018
increase in revenue
increase in productivity
faster sales cycle
automation of tasks
faster in generating reports
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