Top-rated CRM Software

Why Freshsales is a better alternative to Zoho CRM


Get the right features for your business at an economical price. 


Free, 24/5 support over phone, chat, and email, regardless of your subscription.


Start with a small plan and switch seamlessly as your business grows.

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Freshsales vs. Zoho CRM—A snapshot

Freshdesk dew
Lowest-priced plan / user / month (billed monthly)



Lowest-priced plan / user / month (billed annually)



Highest-priced plan / user / month (billed annually)



Freemium option

Yes (unlimited users)

Yes (only upto 3 users)

Free phone support

Across all plans

Only for paid plans

Built-in phone



Lead scoring by property, website, and in-app



Note: Data as of 11th October 2018


4 reasons why Freshsales is the best alternative to Zoho CRM

Free unlimited plan for startups

Both Freshsales and Zoho CRM offer a freemium plan, but Freshsales is a more favorable choice of free CRM. Here’s why: Freshsales gives you unlimited users and unlimited support. So if you’re a startup with more than three users, Zoho CRM will limit your capabilities. Additionally, with the Freshsales free plan, you get access to lead scoring with insights, unlimited records, activity management and more. And, when it’s time to scale, you can easily switch to a higher plan without losing your data.

Built-in phone that saves you money

Telephony capability in CRM is a critical feature for sales reps who are tasked with calling leads day in and day out. It’s not only a handy feature but also a powerful one as it lets you know of the customer communication history. Freshsales comes with a built-in phone that automatically logs calls in the CRM in addition to a host of other capabilities—recording, masking, transfer, voicemail, and welcome message.  In contrast, Zoho CRM does not have a built-in phone and you have to integrate it to third-party phone apps. With Freshsales, make phone calls in one-click without any hassle directly from the CRM.

Get context before you sell

According to an research, 46% of B2B sales reps list lead quantity and quality as their top challenge. Why? Because they don’t have a lead scoring system. Sales teams must learn the importance of data-driven strategies to score leads intelligently and customize the plan of action. Freshsales helps you prospect better through AI-powered lead scoring built into the CRM. The feature scores leads based on their characteristic (like job title, location) and behavior (like replying to an email, clicked link) allowing sales reps to instantly identify sales-ready leads to target and nurture cold ones. You can also track a customer’s activity on your website and in-app. Zoho CRM lacks the capability to score leads beyond property or track in-app events. Freshsales gives a 360-degree view of your lead giving sales reps the context at every point in their buying journey.

Increase productivity with automations

With Freshsales you can automate routine tasks to improve your sales process efficiency while improving the productivity of your sales team. What’s advantageous about using Freshsales compared to Zoho CRM is that in Freshsales, automations like sending drip or sales campaigns is already part of the CRM plan. Whereas in Zoho CRM, for advanced email marketing you have to get a separate tool. Using Sales Campaigns in Freshsales, automate your email follow-ups and call reminder actions with the classic method and personalize your campaigns at every stage based on the lead’s activity using the smart method.


How Freshsales fares as a Zoho CRM alternative

Contact Management

What Zoho CRM lacks is the ability to reduce manual data entry—the pressing problem for most sales reps. With the auto profile enrichment feature, Freshsales automatically enriches lead, contact and account profiles with information from social.

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Auto-enrich profiles
Custom sales activities
Create sales territories
Lead assignment rules
Visual deal pipeline by stage

Lead Scoring

With a lot of leads in your CRM, your sales team should focus their time and effort on the promising ones. Freshsales intelligently surfaces your hot leads by scores based on their buying signals on your website, inside your SaaS product and email.

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Score by activities inside your SaaS product
Score by website behavior
Score by email behavior
Score by lead property

Email Management

While both Freshsales and Zoho CRM have email management capabilities, the user interface to send emails, integrate Gmail (or integration with other email clients), create personalized email templates, schedule bulk emails, track email open and click responses, is a lot easier in Freshsales.

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Conversation history view
Send bulk emails
Emails awaiting response view
Shared inbox view of sales emails
Email tracking & scheduling
Personalized email templates


With Freshsales's built-in phone, you don’t have to go through the hassle of integrating a phone system with your CRM anymore. You can buy phone numbers of various countries, assign them to sales reps and have them call your leads and contacts. What’s more, the call conversations are automatically logged and linked to the right lead/contact.

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Auto-log conversations
Buy local/toll-free phone numbers

Behavior Analytics

Before calling prospects your sales team needs context to build trust and rapport with the leads. Freshsales intelligently tracks every sales interaction, buyer’s journey, and activities on website and inside your SaaS product, giving your sales reps the context for relevant conversations.

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Track web visitors
Track activities inside your SaaS product

Document Management

While both Freshsales and Zoho CRM come with document repository, it is a lot easier to manage and share sales documents in Freshsales.

Manage and share documents
Link documents from DropBox, Google Drive


While Zoho CRM and Freshsales both have reporting capabilities, the interface to create, share and export reports is a lot easier in Freshsales.

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Create custom reports
Export reports in other formats
Cross-module reports


Zoho CRM does not provide phone or chat support to customers on their free plan. Freshsales provides free email, phone and chat support right from day one, for any plan.

Free phone support
Free chat support
Free email support

Data as of: 11th October, 2018


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