G2 Crowd lists Freshsales Top CRM for Small Business

Peer-to-peer, business solutions review platform G2 Crowd lists Freshsales as Top CRM for small business (50 or fewer employees) based on user ratings.

Freshsales received a 4.7 out of 5 star average for user satisfaction across its 308 user reviews, with 243 from small business professionals. Freshsales is the #1 CRM for Small Business for having the highest G2 satisfaction scores of 98% and ranks ahead of other CRM software providers. 

Highest Rated CRM for Small Business
G2 Crowd Ranking of Highest Rated CRM

G2 Crowd also lists Freshsales in “10 Best Free CRM Tools for Businesses”.

Why G2 Crowd selected Freshsales

Freshsales is one of the highest-rated CRM software in both satisfaction and feature rating with  94% for Ease of Setup (average: 89%), 93% for Quality of Support (average: 90%), and 94% for Ease of Admin (average: 90%).

User Love Us - CRM for Small Business

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Based on user responses, people believe Freshsales is heading in the right direction at a rate of 97% (compared to the category average of 83%).

Why Freshsales is the Best CRM for Small Business


All-in-one CRM for prospecting and closing deals.

All in one CRM for Small BusinessFreshsales has built-in features to surface your hottest leads, connect with them by phone and email, and provide behavioral analytics on your website, product, and email. With Sales Campaigns in Freshsales, your outbound sales team can quickly schedule campaigns right from the CRM.

So for small businesses who are juggling multiple applications to get things done, Freshsales has all the right features for sales teams to “live inside the CRM.”


Accessible and simple CRM

Accessible and Simple CRM for Small Business

A lot of CRMs are complicated and require an external consultant and extensive training to get your team onboard. Freshsales makes it comfortable for small businesses to have their sales process up and running within minutes. The simple to use UI makes it easy to configure and quickly adaptable to your existing sales process.

Freshsales automates most of the time-consuming manual activities so that salespeople can focus on what they do best — talking to prospects and closing deals.


A powerful CRM at an affordable price

Affordable CRM for Small Business

On average, businesses spend $150/user/month on their CRM, with 61% spending over $50/user/month. But that’s only one part of the story; businesses also end up investing in other tools for lead scoring, marketing automation, and user behavior tracking, because their CRM doesn’t come with these functionalities. For small businesses who are on a tight budget, investing in additional expensive tools can reduce your runway.

Freshsales saves a great deal of time, money, and subscription fatigue with built-in features for small businesses at plans starting from 12 USD.


Amazing Support

CRM for Small Business - Amazing Support

Most CRMs aren’t transparent on their pricing. They charge an additional fee for training, implementation, maintenance, and support. Freshsales, on the other hand, provides 24×5 email and phone support within the price across all plans.


Best CRM for small business

Best CRM for Small Business - Freshsales

You don’t have to be a large company to truly take advantage of a CRM software. Freshsales has just the right features your small business would require in a CRM, at a budget that fits your pocket. It’s highly customizable and refreshingly easy to use so sales teams can get started in no time.

Whether you’re a solopreneur, a team of 20, or adding new employees every month, your small business needs a CRM system to build better relationships with existing customers, gain new ones and grow your business. Freshsales is a CRM for Small Business, designed especially for small teams like yours.

View more reviews of Freshsales CRM on G2 Crowd.

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