What do you look for in a CRM for small business?
For one, it helps you organize customer information, where spreadsheets and notes fail. So, a CRM not only imports all your contacts from Excel sheets or another CRM, it also gives you control over your data and saves time when you have to look up your customer information.
Good CRM is easy to use. If you are using Excel, you can easily make the transition. You also don’t have to dedicate a lot of your precious time to learn to use the software.
Small businesses work hard. They also need support 24X7. The best CRM software comes with any-time support because no matter how simple your queries are, you deserve the best support.
Small business owners and their sales teams are always on the move. You need to ensure that the CRM solution you select can be used on your mobile. The CRM application for mobile should be as simple to use as the desktop version.
You also need a solution that is affordable. Beware of CRM solutions that bring along with them lots of hidden charges. So, after you sign up, you will have to spend extra money on implementation, training, customization, and support.