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Why Freshworks CRM is a better alternative to Salesforce

360° view right out-of-the-box

Understand your leads and customers better and have contextual conversations with just one application, instead of buying and integrating multiple tools.


Spend less and get more value out of Freshworks CRM with essential features such as unlimited users, sales process management, phone, chat, and more across all plans.

Quick and flawless support

Stop spending extra for support. Get quick and free 24/5 support over phone, email, and chat.

Freshworks CRM vs. Salesforce—A snapshot

Lowest-priced plan



Highest-priced plan



Ease of use
Ease of setup
Quality of support
Auto-profile enrichment






Data accurate as of 21 January, 2021.

4 reasons why Freshworks CRM is one of the best

Salesforce alternatives 

Easier to use and adopt

Subscribe. Use. Grow. 

As easy as 1, 2, 3! 

We know you don’t have the time to sit through endless hours of tutorials or sifting through manuals to understand your CRM. On the other hand, we’re always ready to help you out if you have queries through email, phone, chat, or self-serving knowledge base articles. Freshworks CRM comes with a short implementation cycle and allows you to migrate from other solutions easily, including Salesforce, so your sales teams can get up to speed quickly.

One hassle-free package

Understand who your customers “really” are, with a 360-degree view that lets you view marketing, sales, and service interactions in a single place. Use this information to deliver engagement across multiple channels and personalized experiences across every step of your customer’s journey through email, chat, phone, and messaging. Do all this without the need for paid add-ons or implementation charges.

Advanced reporting done more efficiently

As a business leader, you’d require a single report that effectively summarizes your sales and marketing efforts, and use this saved time to drive business growth. Freshworks CRM’s advantage lies in unifying data across sales and marketing touchpoints such as chat interactions, emails sent versus received, engagement, and more. 

So,  you can analyze and forecast team performance with sales analytics. Or, you can make decisions based on marketing analytics such as email performance, campaign engagement, high-performing lists, and more.

Light on the wallet, heavy on functionalities

Freshworks CRM is an all-in-one solution that allows you to get the best functionalities without having to spend extra on add-ons, implementation, or maintenance. The best part? 

You see what you get: a fully-featured solution at an affordable price for your unique requirements and every team.

Why is Freshworks CRM a better alternative to Salesforce? 


With advanced phone capabilities, you don't have to go through the hassle of integrating a third-party phone system with your CRM anymore. You can buy phone numbers from various countries, assign them to sales reps, and have them call your leads and contacts from within the software. What's more, the call conversations are automatically logged and linked to the right lead/contact.

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Phone system
Buy local/toll-free phone numbers
In-bound caller ID


Unlike Salesforce, you get fully-functional chat capabilities out-of-the-box with Freshworks CRM, allowing you to start assigning chats to your sales agents or engage with your customers, all from a single place. This means you don’t have to spend extra on add-ons on top of your standard CRM solution to make chat work. 

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Chat groups
Assignment rules
Read receipts

Contact management

Both Freshworks CRM and Salesforce can manage leads, contacts, and accounts. With the auto profile enrichment feature, Freshworks CRM automatically enriches lead, contact, and account profiles with social media information. Freshworks CRM also allows users to customize their sales activities in the CRM.

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Auto-profile enrichment
Behavioral segmentation
Custom sales activities


Schedule email or chat campaigns, target contacts based on behavior, and even track replies within Freshworks CRM instead of integrating multiple applications.

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Sales sequences
Behavioral targeting
Reply tracking
Active journeys


With Freshworks CRM, you get free support right from day one, regardless of the plan you choose. 

Free 24/5 support over the phone, email and chat

Over 40,000 happy customers use our sales CRM software