Freshservice pricing
AI-powered, enterprise-grade IT without complexity
Products
Freshservice
- Customer service
- IT service
- CRM
Starter For small teams starting their first service desk and moving away from shared inboxes. | Growth For IT teams building foundational practices to move from reactive to streamlined service delivery. | Pro For advancing teams breaking silos and unifying service management across functions. | Enterprise For mature IT organizations driving strategic impact with AI and enterprise-wide service excellence.Freddy AI Agent included | |
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IT Service Management (ITSM) | ||||
Channels - Email, Phone, Chat, Widget | ||||
ServiceBot on Microsoft Teams and Slack | ||||
Support Portal | ||||
Incident Management | ||||
Knowledge Management | ||||
Task Management | ||||
Occasional Agents | ||||
CSAT Surveys | ||||
SLA Management | ||||
Service Catalog | ||||
Managed Service Provider (MSP) Mode | ||||
Problem Management | ||||
Change Management | ||||
Release Management | ||||
Workload Management | ||||
Sandbox | ||||
AI Agents and Assistants | ||||
Freddy AI Copilot | $29/agent/month | $29/agent/month | ||
Freddy AI Insights (Beta) | ||||
Freddy AI Agent | ||||
IT Asset Management (ITAM) | ||||
IT Operations Management (ITOM) | ||||
Enterprise Service Management (ESM) | ||||
Reporting and Analytics | ||||
Productivity Enhancers | ||||
Administration and Security | ||||
Platform | ||||
Customer Support | ||||
Project Portfolio Management | ||||
By implementing Freshservice, we achieved a 23% ticket deflection rate, thereby reducing manual touches and improving user experience. Consolidating from 10 different platforms down to a single intuitive one has saved us a significant amount of money.
Freshservice’s automation and AI capabilities saved an estimated 405 working days annually across the IT team, while resolution times decreased by 81%.
Freshservice has helped us cut IT costs by 60% annually while improving service quality and speed.
Frequently Asked Questions
What are managed assets?
Managed assets include any assets discovered or added through any source. This includes:
Assets detected via third-party integrations like Intune, Jamf, Automox, Chrome Connector, Workspace One, and Cloud Discovery Apps (Azure, AWS, GCP, Kubernetes).
Manually added assets, including those imported through APIs, CSV uploads, or other custom integrations.
Assets identified using Freshservice’s native tools, such as the Probe and Agent.
How does the 14-day free trial work?
After you sign up, you get free unrestricted access to all the features available in Freshservice for 14 days. Thereafter, you can upgrade to a suitable plan.
Is my data safe?
We take security seriously. Our servers are hosted in a world class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data center is EU-US privacy shield compliant and all Freshservice plans include SSL encryption to keep your data safe.
What types of payment do you accept?
We accept Visa, Mastercard, Discover, American Express, and also PayPal. For annual contracts, we accept checks and online transfers in USD, EUR, GBP currencies.
Can I upgrade or downgrade my subscription?
Freshservice is a pay-as-you-go service and you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Plans & Billing’ in your Freshservice account to change your subscription details.
What is Orchestration?
Orchestration helps automate manual, error-prone, routine tasks that are spread across disparate tools by seamlessly integrating with homegrown apps as well as other popular apps for a unified, comprehensive automation engine across the org.
Freshservice’s Orchestration Center provides out of the box integrations with 3rd party applications that can be easily combined with freshservice workflows to streamline and automate frequent, repeatable processes.
What is an orchestration transaction?
Any action taken via the App node in the Workflow Automator is classified as a transaction
Who is an agent? Can I add an agent on short term basis?
In Freshservice, an agent can either be full-time or occasional, depending on your requirement. A full-time agent is someone who is part of your core service desk team. An occasional agent is someone who requires access to the service desk only on need-to basis. By default, Freshservice offers 3 free Day Passes at the time of sign up. For adding more occasional agents, you can purchase Day Passes starting from $3. Anybody can be added as an occasional agent, and the admin can define their role and scope of access to the service desk portal.
What is Freddy AI?
Elevate efficiency with ready-to-use, enterprise-grade AI that helps amp up agent productivity, modernize employee experience, and unlock insights for decision-makers.
How many Freddy AI Agent sessions are included in my Enterprise plan, and how are they counted?
Each Freshservice Enterprise license includes 1,200 sessions per year, which reset at the start of each billing cycle (with prorated limits for shorter billing cycles). A session is counted as any interaction a unique user has with Freddy AI Agent within a 24-hour period. Learn more.
Have any other questions?
If you have questions about Freshservice or the sign up process, please email us at support@freshservice.com and we will be glad to answer all your questions.