Our platform. Your vision. 

Leverage a flexible, end-to-end, AI powered enterprise platform to unify customer experiences, enhance employee productivity and empower an ecosystem of developers and partners. Scale with the power of the Freshworks platform.

 

The Freshworks platform provides tools and services that help customers, partners, and developers integrate their systems to enhance productivity

Simple. Flexible. Intelligent.

The Freshworks platform offers you everything you need to deliver intuitive and engaging experiences across the board

Keep customers for life

CX and Sales build relationships that span a lifetime by delighting their customers at every touchpoint

Accelerate digital transformation

IT and Operations automate, integrate and customize workflows through a single, unified platform

Extend your experience

Developers create custom application stacks through apps built by our thriving community

Meet Freddy AI

Elevate your customer support experience, make smarter business decisions, and increase employee productivity with Freddy AI, the enterprise-grade AI engine powered by the Freshworks Platform.

Freddy, the AI mascot, wears the Freshworks logo on its collar

 

Developer-friendly UI library

Simplify development processes and deliver consistent customer experiences through a user-friendly UI kit. Crayons is a reusable component library that developers can use to integrate into any app. 

A developer is building an app using components from a library in the developer platform.

Powerful together

Achieve enterprise scale with Freshworks platform providing rich API for custom integration,
developer portal and 1000+ marketplace apps

Powerful together

Achieve enterprise scale with Freshworks platform providing rich API for custom integration,
developer portal and 1000+ marketplace apps

Craft a supportive ecosystem

Build apps that integrate your systems and customize your workflows enabling your team to enjoy a unified software experience

Leverage powerful technology

Everything you need to supercharge your engagement experience including extendable, open APIs, a serverless framework powered by AWS, and powerful search capabilities

Integrate your ideas, data and workflows

Our enterprise-class solutions give you control over your data - via analytics or a 360-degree view of master customer records.

Meet our technology partners

We’ve partnered with leading technology innovators to help you enhance the Freshworks product experience

Explore platform services 

The Freshworks platform enables developers, partners, and customers to customize, integrate, and automate
business workflows for support, CRM, and IT use cases

BOTS

Simply powerful bot-building platform

Learn more

Identity

All the fine-grained controls you need to manage your team

Security

Ensure world-class, secure experiences for your customers

Master Records

A comprehensive view of your customer and employee data

Workflow Automation

Automate business workflows for support, CRM, and IT use cases

Events and notifications

Build serverless apps that can execute custom business logic

Business objects

Create new objects to streamline user workflows and experiences

Collaboration

Collaborate contextually- on tickets and deals

Resources