Customize, extend, and unify digital experiences

for your growing business

Deliver better customer engagement and superior employee experiences

with an ecosystem of thousands of apps and shared services. 

 

 


Simple. Flexible. Intelligent.

Customers

 

Unify customer engagements

Delight your customers across marketing, sales, and support with unified customer views, modern communication channels, and smart analytics. 

Employees

 

Elevate employee experiences

Automate repetitive tasks, simplify workflows, and break silos to connect your teams for better productivity.

Developers & Partners

 

Innovate and scale effortlessly

Build and launch apps easily with the power of low code developer tools and simple UI to extend your Freshworks experience. 

 

 

Developer-friendly UI library

Simplify development processes and deliver consistent customer experiences through a user-friendly UI kit. Crayons is a reusable component library that developers can use to integrate into any app. 

A developer is building an app using components from a library in the developer platform.


Meet Freddy AI

Elevate your customer support experience, make smarter business decisions, and increase employee productivity with Freddy AI, the enterprise-grade AI engine powered by the platform, Freshworks Neo.


Freddy, the AI mascot, wears the Freshworks logo on its collar

Powerful together

Achieve enterprise scale with the Freshworks Neo platform which provides rich APIs for custom integrations, developer portal, and 1000+ marketplace apps.

Powerful together

Achieve enterprise scale with the Freshworks Neo platform which provides rich APIs for custom integrations, developer portal, and 1000+ marketplace apps.

Craft a supportive ecosystem

Build and launch apps that integrate with your systems and customize your workflows enabling your teams to enjoy a unified software experience

Leverage powerful technology

Everything you need to supercharge your engagement experience including extendable, open APIs, a serverless framework powered by AWS, and powerful search capabilities

Integrate your ideas, data & workflows

Our enterprise-class solutions give you control over your data - via analytics or a 360-degree view of unified customer records

Meet our technology partners

We’ve partnered with leading technology innovators to help you enhance the Freshworks product experience.

Leading technology partners which includes AWS, Slack, Pagerduty and Microsoft teams.

 

 

Explore Freshworks Neo platform services

The platform services enable you to unify and customize your experience across the Freshworks product suite as your business scales. 

Resources