Scale your CX team and operations with Freshchat

Freshchat offers an enterprise-grade messaging solution to easily scale your support while still keeping customer engagement

personal and effortless.

AI powered automation
Intelligent routing
Seamless integrations

AI POWERED AUTOMATION

AI bots that represent your best agent 24/7

  • Answer Bot

Deliver instant, precise answers to your customer's questions helping with faster resolutions and happier customers

  • Custom Bot

Follow up answers with intent-based bot conversations driving customers to goals and actions

  • Bring your own Bot (BYOB)

Plug-in home-grown or third-party bots that suit your business needs

 

intelligent routing

Route messages without breaking a sweat

  • Advanced assignment rules

Route and assign messages to agents based on predefined rules, filters, and keywords

  • Load-balance conversations intelligently

Auto-assign messages to agents based on their current load and skill level with Intelliassign.

seamless integrations

Connect with tools you already use

  • Bring all the tools you love

Integrate Freshchat with your CRM, Helpdesk, Marketing Automation, and other apps using our marketplace.

  • Build custom apps for endless possiblities

Build customised apps  with ease directly on top of Freshchat's platform using our flexible developer framework.

  • Engage customers where they are

Freshchat integrates with social messengers like WhatsApp, Apple Business Chat and Facebook Messenger.

Set up your enterprise customer experience for success

Manage multiple business hours

for your support teams working across different regions, times or time zones.

Support customers worldwide

with our Live Translate feature. Also, our agent platform and customer messenger supports over 32 languages. 

Control agent access

with advanced Roles and Permissions. Create special privileges and profiles that specify what an agent can see and do.

Power your CX with real-time insights

Optimize your customer experience and team productivity with metrics that matter

  • Access real-time dashboards

Get a real-time visual summary of all the current activities with our live dashboard. Identify workload and roadblocks and allocate resources accordingly using metrics like agent availability, speed of response, conversation volume, CSAT, and more.

  • Generate custom reports with your own BI

Integrate Freshchat with your BI tool to derive business-centric metrics that make sense to you.

Secure your business and customer data

✓GDPR ✓IP and domain whitelisting ✓JWT Authentication ✓Data encryption ✓Cyber Essentials

Our robust data security and privacy practices form an integral part of our product engineering and service delivery principles.

  • A multi-tier data security model

  • End-to-end security in the product lifecycle

  • Highly resilient architecture