Sales and Marketing
IT Service Management
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
by use case
✓ Bots and Automation
✓ Marketplace and Custom Apps
✓ Data Encryption and GDPR
“With Freshchat we introduced messaging across web and mobile, making us the very first major US credit card to offer messaging without interruption - keeping the conversation history across any device”
“With Freshchat’s APIs, we’ve customized our chat experience and are providing personalized support to our customers.”
Freshchat offers an enterprise-grade messaging solution to easily scale your support while still keeping customer engagement
personal and effortless.
AI POWERED AUTOMATION
Deliver instant, precise answers to your customer's questions helping with faster resolutions and happier customers
Follow up answers with intent-based bot conversations driving customers to goals and actions
Plug-in home-grown or third-party bots that suit your business needs
Route and assign messages to agents based on predefined rules, filters, and keywords
Auto-assign messages to agents based on their current load and skill level with Intelliassign.
Integrate Freshchat with your CRM, Helpdesk, Marketing Automation, and other apps using our marketplace.
Build customised apps with ease directly on top of Freshchat's platform using our flexible developer framework.
Freshchat integrates with social messengers like WhatsApp, Apple Business Chat and Facebook Messenger.
for your support teams working across different regions, times or time zones.
with our Live Translate feature. Also, our agent platform and customer messenger supports over 32 languages.
with advanced Roles and Permissions. Create special privileges and profiles that specify what an agent can see and do.
Optimize your customer experience and team productivity with metrics that matter
Get a real-time visual summary of all the current activities with our live dashboard. Identify workload and roadblocks and allocate resources accordingly using metrics like agent availability, speed of response, conversation volume, CSAT, and more.
Integrate Freshchat with your BI tool to derive business-centric metrics that make sense to you.
✓GDPR ✓IP and domain whitelisting ✓JWT Authentication ✓Data encryption ✓Cyber Essentials
Our robust data security and privacy practices form an integral part of our product engineering and service delivery principles.
A multi-tier data security model
End-to-end security in the product lifecycle
Highly resilient architecture
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