Freshworks University courses

Courses

Freshsuccess Fundamentals
30 mins

Freshsuccess Fundamentals

Learn how to set up Health Scores, Alert Playbooks, and Goal Templates to understand and help your customers.

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Freshdesk Admin Fundamentals
1 hour

Freshdesk Admin Fundamentals

Learn how to set up the basic functionalities like setting up email, SLA, automations, and more.

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Freshdesk Agent Fundamentals
30 mins

Freshdesk Agent Fundamentals

In this course, Freshdesk agents will learn all the basic functionalities required for them to be successful.

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Customer Service skills
1 hour

Customer Service Skills

Learn how to communicate effectively, handle difficult customers, overcome demotivation, and more.

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Freshservice Admin Fundamentals
1 hour

Freshservice Admin Fundamentals

Learn the best practices of configuring Freshservice as an admin, its workflow capabilities and asset management.

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Freshservice Agent Fundamentals
15 mins

Freshservice Agent Fundamentals

Learn about working with tickets, ticket properties, and other basic functionalities agents use every day.

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Field Service Management
15 mins

Field Service Management

Get trained in adding field technicians, organizing them into service groups, and creating and assigning service tasks.

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Freshcaller for Freshdesk
30 mins

Freshcaller for Freshdesk

Learn how to integrate Freshcaller and Freshdesk and work efficiently by bringing data from both tools together.

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