Uncomplicated, enterprise-grade IT service software

Maximize operational efficiency and bottom-line savings with Freshservice, the unified, AI-powered IT management solution designed to simplify employee experiences.

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IT Service Management
AI Agents and Assistants
IT Asset Management
IT Operations Management
Enterprise Service Management

IT Service Management

Deliver exceptional employee experiences and superior support with an AI-powered service desk that offers easy setup, quick drag and drop workflows, and unified view for enhanced context.

Incident management

Auto-route incidents, get AI assistance, and generate incident reports in seconds. Resolve faster and improve IT efficiency and resiliency.Learn more

Change management

Automate change control, assess impact with CMDB, track progress visually, and stay compliant through every stage.Learn more

Problem management

Manage problems proactively with AI insights, linked incidents, and timeline-based root cause analysis for continuity.Learn more

Omnichannel support

Support employees across channels like email, portals, Slack, and MS Teams, while agents manage all conversations through a unified view.Learn more

Service catalog

Streamline service delivery with a unified catalog and self-service portal that makes it easy for employees to request help.Learn more

Knowledge management

Empower employees with an AI-driven, centralized knowledge base that reduces agent load and improves content with usage insights.Learn more

SLA management

Create custom SLA policies, auto-escalate priority tickets, and track performance to stay compliant and avoid service delays.Learn more

Project management

Plan, track and manage projects with clarity and control. Collaborate seamlessly across teams, align on goals, and deliver outcomes on timeLearn more

Workflow automation

Automate tasks with no-code workflows, orchestration, and Machine Learning to streamline approvals, requests, and incident resolution.Learn more

Freddy AI

Scale up and accelerate service delivery with ready-to-use, enterprise-grade AI that boosts agent productivity, improves employee satisfaction, and unlocks insights for decision-makers.

Freddy AI Agent

Deliver 24/7, personalized support with Freddy AI Agent on Slack and MS Teams to free up agents for more complex tasks.Learn more

Freddy AI Copilot

Enable faster, smarter support with Freddy AI Copilot to draft responses, summarize tickets, and build help content.Learn more

Freddy AI Insights

Uncover trends and get actionable insights with Freddy AI Insights to improve performance and guide smarter decisions.Learn more

IT Asset Management

Gain complete visibility into your on-premise and cloud infrastructure, optimize costs, and automate service delivery with one seamless, AI-powered solution for IT asset management.

Auto discovery

Simplify asset and service management by auto-detecting IT assets in real time and gaining full infrastructure visibility.Learn more

Integrated CMDB

Streamline operations with a centralized CMDB that connects assets and simplifies incident, change, and project management.Learn more

Inventory management

Gain a unified view of IT and non-IT assets by normalizing data across systems to improve purchasing, usage, and governance.Learn more

Advanced IT asset management

Enhance data accuracy with Device42 and gain real-time visibility across your IT landscape, from legacy to cloud.Learn more

Purchase order management

Track contracts, spending, and license usage in one place to optimize renewals, ensure compliance, and stay audit-ready.Learn more

Contract management

Track contracts, spending, and license usage in one place to optimize renewals, ensure compliance, and stay audit-ready.Learn more

Software asset management

Discover and optimize software usage by integrating identity provider and vendor data with scans and auto-assignment.Learn more

Cloud management

Optimize cloud operations by integrating with AWS, Azure, and VMware to automate tasks and visualize dependencies.Learn more

IT Operations Management

Ensure uptime and improve business resilience. Track service health, consolidate alerts, and remediate issues proactively.

Alert management

Consolidate alerts into a single view, reduce noise with AI assistance, and act faster using automated workflows.Learn more

On-call management

Ensure 24/7 coverage with automated escalations, flexible on-call setups, and real-time communication for quick response.Learn more

Major incident management

Protect your business with fast, coordinated major incident response using automated escalations and streamlined collaboration.Learn more

Service health monitoring

Gain visibility into service health, track dependencies, and detect root causes to deliver high-quality, SLA-driven operations.Learn more

Status page

Notify users in advance, prevent ticket spikes during outages, and showcase transparency with a branded status page.

Enterprise Service Management

Empower service teams across the enterprise—IT, HR, Legal, and more—to deliver exceptional employee experiences with AI-driven support, secure workspaces, and seamless workflow automation.

Workspaces

Set up secure workspaces for each department, enabling autonomy in service management with centralized oversight.Learn more

Employee onboarding

Streamline onboarding by enabling HR to request assets, trigger workflows, and align teams for a smooth new hire experience.Learn more

Document management

Automate employee document requests using custom templates and simplify signing with secure electronic signatures.

Support portal

Simplify service requests with a unified portal and catalog while enabling self-service and visibility into service usage.Learn more

Workflow automations

Extend automation beyond IT to streamline HR and other business tasks like onboarding, access requests, and password resets.Learn more

Knowledge base

Create a centralized knowledge base to enable self-service, reduce agent workload, and generate help articles with AI.Learn more

Leverage the full power of the Freshworks Platform

Analytics

Build custom reports and dashboards with ease, enabling teams to track performance and extract insights without writing code.Learn more

Sandbox

Set up sandbox environments to test changes and train users safely without disrupting your live setup.Learn more

Mobile App

Resolve tickets on the go and boost productivity with the Freshservice mobile app for users and agents.Learn more

Marketplace

Explore and install apps from the Freshservice Marketplace to extend functionality and streamline workflows easily.Learn more

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