Trusted by 50,000+ businesses for delivering delight

Your customers have changed. So should your customer service.

Today's customers prefer a quick and effortless customer service experience. Freshdesk Messaging helps you deliver on these expectations through conversational messaging and AI-powered bots.

One inbox for all messages

See all messages from customers in one place, wherever it comes from - in-app chat, website chat, WhatsApp, Facebook Messenger, iMessage and more. Support customers across messaging apps and devices

Self-service. Everywhere

Build once and deploy chatbots on all messaging apps and devices. Answer questions, guide customers to resolution, and gracefully escalate  to an agent - all done automatically

Do more with less

Reduce your cost of providing customer service. Move  from costly and slow channels to cost-effective modern messaging to scale efficiently

Move beyond traditional live-chat to modern business messaging

Have asynchronous conversations with your customers across messaging apps and device

 

 

 

 

 CHATBOTS

Provide instant solutions

 

Provide instant solutions. Deploy AI-powered chatbots using our low-code, easy-to-use bot builder to help customers resolve their questions fast - from information to transactional, regardless of the channel they're on.

 

 

 

 

 

 

Messaging channels

Simplify how customers connect with you

 

Support customers where they are - on modern conversational experiences like WhatsApp, Apple Business Chat, Facebook, LINE, on your website, and inside your mobile app. Simplify agent responses with a single inbox.

 

 

 

 

 

 

 

Proactive customer service

Be proactive and earn customer trust.

 

Anticipate when customers may need assistance and send messages to let them know that you're available and eager to offer support.

 

 

 

 

 

Accelerate customer experience innovation - with Neo.

Quickly innovate to meet your expanding customer support needs with Neo - the open and flexible Enterprise platform providing rich APIs for custom integration, automated workflows, smart analytics, and ecosystem partner solutions.

 

 

Connect all your tools and data

Instantly connect customer support across your business with over 1,000 pre-delivered integrations for the Marketplace apps that you use today

 

Powering millions of conversations for businesses of all sizes

Get started today with new conversational experiences that your customers will love! 

 

Sign up for a 21-day free trial. No credit card required. No strings attached.