For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By use case
Connect with customers on the channels they love and easily guide them to find answers fast with Freshdesk Messaging (formerly Freshchat).
No credit card required.
Customers today expect you to value their time, answer their questions straight away, and make it easy for them to connect with you. Freshdesk Messaging (formerly Freshchat) enables you to deliver on these expectations using the latest in conversational messaging and AI-powered bots.
See all messages from customers in one place, wherever it comes from - in-app chat, website chat, WhatsApp, Facebook Messenger, iMessage and more. Support customers across messaging apps and devices
Build once and deploy chatbots on all messaging apps and devices. Answer questions, guide customers to resolution, and gracefully escalate to an agent - all done automatically
Reduce your cost of providing customer service. Move from costly and slow channels to cost-effective modern messaging to scale efficiently
Have asynchronous conversations with your customers across messaging apps and device
Deploy AI-powered chatbots on the front lines that guide customers to resolve their questions fast - from informational to transactional, regardless of the channel they’re on.
Support customers where they are - on modern conversational experiences like WhatsApp, Apple Business Chat, Facebook, LINE, on your website, and inside your mobile app. Simplify agent responses with a single inbox.
Proactive customer service
Anticipate when customers may need assistance and send messages to let them know that you're available and eager to offer support.
Quickly innovate to meet your expanding customer support needs with Neo - the open and flexible Enterprise platform providing rich APIs for custom integration, automated workflows, smart analytics, and ecosystem partner solutions.
Instantly connect customer support across your business with over 1,000 pre-delivered integrations for the Marketplace apps that you use today
“For Travix, chat is no longer ‘just another’ channel. The goal is to ensure that by the end of the year, 50% of customer inquiries take place through chat. That is a massive culture change for our company, which had leaned on manual processes and a ‘just give us a call’-approach to service for many years.”
“Our mission is to always deliver an amazing customer experience that’s fast and easy. It’s really all in our company name - Delivery Hero. Freshdesk Messaging helps do just that.”
“Freshdesk Messaging helps us meet and engage our customers where they are, on the channels they are on.”
“Freshdesk Messaging as a platform was sophisticated to handle high volume and support our load. Dunzo resolves 48% of queries with chatbots helping us save 30% costs.”
“We’re using Freshdesk Messaging to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.”
Sign up for a 21-day free trial. No credit card required. No strings attached.
Sorry, our deep-dive didn’t help. Please try a different search term.