Gain proximity to your customer with web chat
Web chat tools help you improve the onboarding experience of your customer, i.e., in improving the nurturing process where your new users are getting acquainted with your product. With Freshchat, you can welcome a new user right within your chat widget and help them in setting up their account. With in-messenger FAQs and step-by-step tutorials, chat tools can play a major role in ensuring the success of customers using your product
Collect customer feedback
Having a chat on your website also allows you to send out in-app surveys to collect feedback and suggestions for improvement of the overall customer experience. It makes more sense to time your in-app campaigns based on when your customers are most likely to respond. Chatting with your customers helps you go that extra mile to dig deeper to get quality feedback, which would help you improve their experience.
Talk as you show
Freshchat is one of the very few web chat tools that allows you to go a step further by allowing you to have a voice conversation with the customer as you are sharing screen and demonstrating your product or resolving a customer issue. Increase your team's productivity by improving first call resolution, reducing support calls, and long email threads.