Airline Chatbot Template
The airline chatbot template automates responses to incoming inquiries on flight bookings, flight status, requests to book tickets, etc.
- Instant installation
- Easy modification
- No-code deployment
- Fast time to value
Power smarter conversations by automating all airline travel-related conversations through personalized real-time information using the customer's booking reference number.
WITH THIS TEMPLATE, YOU CAN OFFER CUSTOMERS INSTANT ACCESS TO: |
|
|---|---|
| Flight status updates |
Share updates on flight timings and schedule changes |
| Get itinerary |
Enable verification of trip, meals, and baggage |
| Download boarding pass |
Send a copy of the boarding pass for upcoming flights |
| Generate bag tag |
Allow customers to download bag tags within 24 hours of departure |
| Check-in online |
Offer automated check-in 24 hours prior to departure |
| Reschedule trip |
Allow customers to reschedule flights without agent intervention |
| Speak to agent |
Seamlessly hand-off complext queries to live agents |
| Update payment status |
Share updates on payments and refunds initiated |
| Track reward points |
Track and redeem reward points |
And much, much more...
“With Freshworks’ help in a strategic and supportive role, Travix implemented Travis as an automated bot to help customers with the 6 most common queries: Cancellation, Change, Luggage, Online check-in, Travel Document Request and Refund Status Check.”
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