Chat support doesn't mean you need to be online 24x7.
Support your customers anytime using bots, smart engagement and self-service.
Your support agents needn’t be online 24x7. Offer a messaging experience for your customers to reach you 24x7 yet setting clear expectations on your business hours and response time. Set your messenger to offline mode outside of those hours. When a customer pings you outside of business hours, automatically convert them into support tickets and give them a clear expected response time.
During times when your business is offline, empower your customers with self-service FAQs relevant to what the customer is looking or the page they are on. This reduces the need to create support tickets and thereby the overall support ticket load, and therefore the need to deploy more support agents.
Answer your customer’s questions without the need for human interference, allow your customers to schedule meetings with your agents, and more, with the help of bots that are truly intelligent beyond scripts. Use Freshchat’s Dialog Bot and Answer Bot to identify accounts based on their support and churn intent, and proactively engage with them, thus improving your retention rate
“Visitors are more likely to engage from a channel if it looks good and offers a great experience. And Freshchat helps us with precisely that. It was the best choice in terms of functionality and pricing.”
Sorry, our deep-dive didn’t help. Please try a different search term.