Benefits of adding chatbots to your website
Attain higher conversions:
50% of leads are likely to convert after receiving just one response via chat. But, for your team to manually respond to every visitor is a long-drawn process and it often creates a bottleneck of unanswered tickets. Chatbots remove this bottleneck entirely by responding to every user who reaches out through chat.
Reduce repetitive questions:
The majority of queries that come in are most likely to be repetitive questions. For example, if you run a store, the most common question you could get is, ‘what are the timings of your store?’. If you are a medical practitioner, you are likely to get questions on scheduling appointments. With the help of a chatbot on your website, you can transfer the responsibility of answering routine questions to the bot.
Improve core messaging:
The chatbot gathers data from its interactions with visitors, this can then be used to improve your messaging strategy. For instance, say you are giving discounts to high-quality leads. The chatbot collects information like, time spent on the conversation, the page navigations and conversation history. Based on this information, you can decide whether the lead is qualified for the discount.
Maximize on localized interactions:
A study records that nearly 75% of customers preferred making purchases in their non-English, native language sites. Indicating that your global audiences will be more responsive if you can interact in more than one language. Chatbots automatically recognize and respond in common international languages.