For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By use case
Meet the best alternative to Crisp chat. Discover Freshdesk Messaging's customer messaging platform for businesses of all sizes.
Give your customers more context by creating Topics
Make FAQs more accessible by displaying them in your widget
Take full control of how the widget looks in your website.
Create agent groups like Sales, Support or Billing so relevant chats reach them faster
Assign chats automatically based on load and skill-level using IntelliAssign
Set advanced assignment rules based on user properties like location, keywords and url.
Set up custom response expectation or use the default response time by Freshdesk Messaging to help your customers know how long they need to wait.
Automatically resolve chats to tickets when your team is offline.
Save time and resolve faster by providing agents with customer details in the same dashboard
Use SmartPlugs to pull in customer data from third-party sources for additional context
Respond and manage conversations from WhatsApp at scale
Allow iOS customers reach your business from the comfort of their phone's iMessages app
“The ease of use of the Freshdesk Messaging interface and the contextual information displayed in the right pane has made a huge difference to our workflow, enabling our agents to provide a much more personalised assistance.”
We believe that it's important to be there for our customers at all times. Crisp forces customers from certain countries to use Email and Facebook Messenger to contact them. We value our customers and don't rob them of the convenience to reach out to us at any time, anyhow they want to. We provide 24x5 chat and call support and 24x7 email support to all customers regardless of their nationality.
On the surface, Crisp appears to check the boxes in a feature vs feature comparison. But a lack of maturity in the product is realized once companies begin to use the product. This document highlights some hard-hitting facts in-depth that will help you try Freshdesk Messaging and make the switch.
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