Respond to customers with one click
If you find yourself using a handful of chat scripts more frequently than others, you can save yourself time by enabling canned responses. Canned messages are pre-saved messages that are handy for routine and repetitive interactions. For instance, at the end of every conversation, you will thank the customer for getting in touch with you. Instead of typing a thank you message or even pasting it from the chat script database, you can set up a key to send it with just a tap.
Freshdesk Messaging’s canned responses feature enables you to set up messages that can be accessed with the “/” (backslash sign) + a short-code to pop up the response. It saves you valuable seconds that can be spent solving more complex problems for customers. Give this feature a try with our 14-day free trial.