For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By use case
✔️Messaging channels ✔️Bots and automation ✔️ Proactive Campaigns ✔️ Integrations
Stay closer to your customers amid the distancing. Let your support team carry their contact center in their pockets, while they work remotely.
✔️Bots and automation
✔️ Proactive Campaigns
View all incoming conversations, respond based on priority and manage conversations as a team.
Manage availability using multiple business hours for teams working out of different time zones.
Route conversations automatically to team members based on skills, availability and work-load.
Your customers need your support; NOW more than ever. Engage by setting up no-code bot flows in seconds and support with instant and precise answers by automating responses for commonly asked questions. Our bots can help you manage load, send highly contextual responses, support efficiently in your absence and stay online round the clock.
Reach out to your customers before they reach you in these critical times. Segment your visitors and customers based on the actions they perform, profile, purchase data, service history, geography, any other behavior important for your business and send highly targeted notifications, reminders, and messages.
In difficult times like these, it is imperative that we stay strong and ensure service continuity to our customers, TOGETHER.
Don’t let your customers hunt for help. Freshdesk Messaging helps you set up a conversational support center wherever your customers are — web, mobile, social and other messengers. Be available on channels that your customers are already using like WhatsApp, FB messenger, ABC, and Line.
Integrate the tools that you already use with Freshdesk Messaging to carry on with your operations seamlessly.
Let your distributed team engage with your customers wherever they are with Freshdesk Messaging.
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