How embedding chat can get you closer to your customer
When you embed a chat tool like Freshchat on your website, it enables you to trigger in-app surveys to collect feedback and suggestions for the customer experience you currently offer to your customers and helps you improve on it. Chatting with your customers helps you go that extra mile in understanding how your customers are using your product and how you can improve your product adoption.
New customer onboarding
One of the primary use cases for embedding a chat on your website is to improve the onboarding experience of new customers. Chat tools can help new customers get acquainted to your product quickly by helping them with in-app FAQs, knowledge base, videos, and more. More importantly, the chat tool helps you nurture your customers in a non-intrusive manner.
Embedding Freshchat in your website also means you can go a step further than most website chat tools in the market. Its CoBrowsing feature allows you to take control of your customer’s screen to resolve a query whenever required and also have a voice conversation with them in parallel.