Invest in smart digital support for better customer experiences
Support customers directly on channels they use every day, and bank on Freshworks Customer Service Suite with smarter and safer customer conversations.
“With Freshworks Customer Service Suite, we introduced messaging across web and mobile, making us the very first major US credit card to offer messaging without interruption - keep the conversation history across any device.”
With our chatbots, you can now automate all KYC verification requests by collecting customer documents via chat or WhatsApp.
The chatbot then converts each conversation into a ticket and sends it to an agent for verification. Upon verification and approval, the bot. sends a message to the customer informing them that the KYC process has been completed.
Deliver proactive market insights to customers on messaging apps with a link to enable instant execution of trades using your app.
You can even connect your customer directly with their mapped dealer right from your chat app after successful login using customer id and security questions.
✓GDPR ✓IP and domain whitelisting ✓JWT Authentication ✓Data encryption ✓Cyber Essentials
Sign up for a 14-day free trial of Freshworks Customer Service Suite
Sorry, our deep-dive didn’t help. Please try a different search term.