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Freshchat for Financial Services
Support customers directly on channels they use everyday, and bank on Freshchat's messaging and AI solutions during these unprecedented times.
“With Freshchat, we introduced messaging across web and mobile, making us the very first major US credit card to offer messaging without interruption - keep the conversation history across any device.”
Adopt an automation-first customer support strategy to mitigate workforce shortage during this crisis. Be available 24x7 with AI chatbots increasing CSAT and customer retention.
Increase customer retention by making it easier for your customers to reach you.
Extend support on channels customers are familiar with like iMessages (Apple Business Chat), WhatsApp, FB Messenger.
Customers can also receive important updates, regulatory messages, payment alerts from the banks on these messaging apps.
Shift your support to asynchronous messaging channels improving agent concurrency.
Empower your team with detailed, real-time info and activity to assist customers effectively, improving customer satisfaction
Bring in additional context from third-party systems like your Bank CRM
✓GDPR ✓IP and domain whitelisting ✓JWT Authentication ✓Data encryption ✓Cyber Essentials
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