Why live chat + messaging?

Because your competitors are using it!

Brands these days have realized the importance of providing customers with convenient channels for engagement.

A live chat tool like Freshdesk Messaging (formerly Freshchat) present on all pages of your website gives an opportunity for your customers to connect with you as and when they need.

Your customers want it!

73% of your customers prefer live chat over phones and emails to engage with brands.

Give your customers the power to contact you where they want and how they want. Today’s customers are used to chat and messaging as their primary channel of communication. They use messaging apps as their primary channel of communication; be it Whatsapp, Facebook Messenger, Apple Business Chat and so on.

With Freshdesk Messaging (formerly Freshchat), your business can now manage and respond to conversations coming in from these channels using a single unified dashboard.

““The Freshdesk Mesaging and WhatsApp integration enables our team to communicate with our customers on the most popular messaging platform in our market. The result is faster response and definitely happier customers!””

Agnes Lee

Customer Happiness Manager

Goldjoy Holidays

“Visitors are more likely to engage from a channel if it looks good and offers a great experience. And Freshdesk Messaging helps us with precisely that. It was the best choice in terms of functionality and pricing.”

Kyu Renegado

Head of Customer Happiness and Sales

Poundit

Engage from the basic touchpoint

Engage proactively with your prospects and existing clients, right within your website using Freshdesk Messaging (formerly Freshchat).

Send notifications en masse (like a new launch), messages based on conditions (for customers from a specific location), seasonal notifications (like Christmas sale) and so on.

Ready, steady, go mobile!

Your mobile website is a breeding ground for high-quality prospects. It’s about time you started engaging with them proactively.

In Asia, more than 70% of customers check websites on their mobiles.

With Freshdesk Messaging (formerly Freshchat), your business can now manage and respond to conversations coming in from your mobile website.

Optimize conversations to suit your purpose

Any growing business heavily relies on conversations.

Freshdesk Messaging (formerly Freshchat) empowers your team with detailed, real-time info to give you and your team the context you need to have an informed conversation with the customer.

Send personalized messages and optimize your conversation based on different conditions to achieve specific goals like conversion, engagement, or support.

Assist customers when it matters

Freshdesk Messaging is the most comprehensive solution to support your customers when they want and how they want.
Freshdesk Messaging can be integrated with your existing helpdesk like Freshdesk Support Desk to route selected chat queries to tickets.
Automatically assign queries to relevant agents, use labels to add notes, use canned responses for predefined templates, use IntelliAssign to set assignment rules — the options are limitless.