Your customers want it!
73% of your customers prefer live chat over phones and emails to engage with brands.
Give your customers the power to contact you where they want and how they want. Today’s customers are used to chat and messaging as their primary channel of communication. They use messaging apps as their primary channel of communication; be it Whatsapp, Facebook Messenger, Apple Business Chat and so on.
With Freshdesk Messaging (formerly Freshchat), your business can now manage and respond to conversations coming in from these channels using a single unified dashboard.