Customer Experience
Sales and Marketing
IT Service Management
HR Management
Freshworks Neo
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
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Freshchat is a modern messaging software built for teams who want to ace customer conversations — marketing, sales, or support
Send proactive messages to visitors and users. Get them to sign up for your product, complete a purchase, leave feedback, or explore a new update.
Say hello to a sales sidekick that works 24*7 — generating and qualify leads for your team and auto-uploading all the data into the CRM.
Get access to information like visitor and user navigation path, their behavior on your site/app, events they perform and don’t perform, and more.
Assign, respond, and resolve at scale using the Team Inbox. Give your team everything they need to focus on great conversations.
Measure performance in real-time or download reports for later access. Look at the larger picture or deep dive into any team member's performance.
“Visitors are more likely to engage from a channel if it looks good and offers a great experience. And Freshchat helps us with precisely that. It was the best choice in terms of functionality and pricing.”
Industry E-commerce
Usage Lead Generation
Conversion rate 50% increase
“Freshchat’s easy-to-navigate UI makes a great impact on our efficiency on a daily basis, and helps our team ace conversations at scale.”
Industry Travel
Usage Customer Engagement
Team efficiency 3x increase
“Freshchat is very user friendly, the interface is easy on the eyes, and it’s very similar to Facebook Messenger and Whatsapp that everyone already uses”
Average response time 64 seconds
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