For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By use case
These are unprecedented times and we’re here to help. If you’re a healthcare or government organization fighting the COVID-19 crisis, we can help you reduce the stress on your phone lines, help patients find the information with bots, and manage query volumes effectively.
Freshdesk Messaging, our modern messaging solution, can help you engage patients on your website and social messengers like WhatsApp. You can manage the surge in inquiries by deploying chatbots to automate routine responses and triage cases with ease.
✓ HIPAA Compliant
If your phone lines are backed up with anxious patients, you can route the traffic to live-chat and bots. Continue to serve your patients at scale and ease the load on your team.
Our chatbots can help you manage the load with automatic answers to common questions, and custom flows like COVID-19 self-assessments, information collection, and guidance to the right healthcare center. Ensure your patients have the right information as soon as they need it.
With lockdowns in place, you can maintain an open line of communication with your patients on digital channels like WhatsApp and Facebook Messenger.
✓ HIPAA Compliant ✓No Credit Card Required
Sorry, our deep-dive didn’t help. Please try a different search term.