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Assist them using modern messaging channels and AI-powered chatbots for faster, more convenient service.
While students spend almost 90% of their day-to-day conversations on WhatsApp, iMessage, and Facebook Messenger, educational institutions were still relying on phone and email, and in-person for communication. There was a disconnect.
COVID-19 has crippled traditional contact centers with phone lines clogged up thereby increasing wait times. It took a pandemic for institutions to adopt modern, digital channels to stay connected with students and parents.
Is your institution ready to face the future?
Freshdesk Messaging enables students to connect with your staff on channels they are familiar with - your website, mobile app and even on everyday social messengers. Your students will love you for this!
Also, use these channels to send important announcements to parents and answer questions related to class schedules, test results, and course-related information.
Ease the load off your staff by employing our bots. And our bots will be there for you. Even after ‘after-school’ hours.
Shift support to messaging to make things easier for both your administrators and students.
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