AI Bots and automation
Keep your AI on CX
Today’s customer holds the power in business relationships. They demand seamless experience and support that is available 24x7. Deliver cutting-edge CX that increases team productivity, improves CSAT, and lowers operational costs.
Top use cases of automation and chatbots in Finserv:
- Deliver self-service with precise answers
- Retrieving account balances and information
- Check backend status on card & loan applications
- Process payments
Our bots escalate only complex queries from bots to live-agents. As a result, your agents are freed up from repetitive, mundane queries and can focus their time on work that's impactful
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