Get your customer’s entire billing history, subscription details, and new charges from Stripe right inside Freshworks Customer Service Suite. This gives you all the context that you need before supporting your customers with their queries.
Do you have a customer who is willing to make a purchase? Avoid stalling the process and send in payment details as you chat with the customers, right away. Easily authorize and capture payments on the go.
Segment customers based on their subscription plans to engage proactively. Send payment reminders, notify them of any changes, and add coupons to their payments. Run offers to a specific segment of customers to upgrade their subscription plan and answer payment-related FAQs.
Allow customers to cancel subscriptions, refund charges, make new subscriptions, download invoices, and authorize payments, all within the messenger. It doesn’t end there — securely update a customer’s credit card information on file, make prorated changes to existing subscriptions, edit customer details, and manage reporting within Freshchat.
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