Authorize, control, and connect from within Freshdesk Messaging


If you have a TeamViewer account, you can authorize by giving in your credentials, connect to your account, and start engaging in TeamViewer sessions, all inside of the Freshdesk Messaging inbox. 


Authorize and connect to TeamViewer within the Freshdesk Messaging inbox


Improve customer satisfaction by hand-holding them through complex glitches

Your customers might require your help at various stages of using your product or service. There are times when the issue is so complex that it’s best resolved by providing the quick remote assistance and properly hand-holding them. Access your client’s workstation from within Freshdesk Messaging’s inbox and do the deed as soon as they reach out to you. 



Access your client's session within Freshdesk Messaging using TeamViewer Integration

Reduce downtown by troubleshooting instantly

With Freshdesk Messaging’s TeamViewer integration, agents can initiate a TeamViewer session directly from the inbox with the click of a button. Agents can save a ton of time by avoiding alt-tabbing through different applications and focus on what really matters — assisting the customers. 


Start a remote session at one click within Freshdesk Messaging using the integration