Support and engage remotely within Freshworks
Supercharge your support with remote access. Remotely control your customer’s devices and platforms with the Freshworks and Teamviewer Integration.
If you have a TeamViewer account, you can authorize by giving in your credentials, connect to your account, and start engaging in TeamViewer sessions, all inside of the Freshworks Customer Service Suite inbox.
Your customers might require your help at various stages of using your product or service. There are times when the issue is so complex that it’s best resolved by providing the quick remote assistance and properly hand-holding them. Access your client’s workstation from within Freshworks Customer Service Suite’s inbox and do the deed as soon as they reach out to you.
With Freshworks Customer Service Suite’s TeamViewer integration, agents can initiate a TeamViewer session directly from the inbox with the click of a button. Agents can save a ton of time by avoiding alt-tabbing through different applications and focus on what really matters — assisting the customers.
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