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teamviewer + Freshdesk Messaging
Supercharge your support with remote access. Remotely control your customer’s devices and platforms with the Freshdesk Messaging and Teamviewer Integration.
The increasing complexity of providing technical support to customers poses a tremendous challenge to engagement and support departments around the world. The TeamViewer integration for Freshdesk Messaging empowers contact centers and customer support specialists to access and control devices remotely and securely thereby helping them solve problems then and there.
If you have a TeamViewer account, you can authorize by giving in your credentials, connect to your account, and start engaging in TeamViewer sessions, all inside of the Freshdesk Messaging inbox.
Your customers might require your help at various stages of using your product or service. There are times when the issue is so complex that it’s best resolved by providing the quick remote assistance and properly hand-holding them. Access your client’s workstation from within Freshdesk Messaging’s inbox and do the deed as soon as they reach out to you.
With Freshdesk Messaging’s TeamViewer integration, agents can initiate a TeamViewer session directly from the inbox with the click of a button. Agents can save a ton of time by avoiding alt-tabbing through different applications and focus on what really matters — assisting the customers.
Offer best-in-class remote support with Freshdesk Messaging’s Teamviewer Integration.
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