Grow and Scale with the WhatsApp Business API

 

SuprDaily used the Freshworks Customer Service Suite - WhatsApp integration to handle queries from their 50000+ customers. They also grew from a 3 agent support team to a 50 agent support team.

Sign up for WhatsApp

Hassle-free and unified messaging with WhatsApp

Customer Support

Provide quick 1-on-1 conversational support on your customers' preferred messaging app to resolve your customers' queries instantly

Notifications

Deliver outbound notifications like order, payment and delivery updates. Proactively engage with your customers after getting Opt-ins

Click Ads to WhatsApp

Configure your Facebook ads, so that customers are redirected to your WhatsApp number

Why integrate your WhatsApp Business with Freshworks Customer Service Suite

 ✓ Simple and Contextual

Provide quick support by pulling context from Smart Plugs in an intuitive interface

 ✓ Handling Scale, Deploy bots

Manage scale by answering questions and follow up with intent based conversations through our AI powered Bots

 ✓ Toggle less, Process more

Do more by integrating with your favorite CRMs, payment gateways and more.
All in one place with our Marketplace

 ✓ Analyze and Optimize

Monitor your team performance and metrics like CSAT in our real time reports

Whatsapp Integration Whatsapp Integration

Secure your business and customer data

GDPR • IP and domain whitelisting • JWT Authentication • Data encryption • Cyber Essentials

Our robust data security and privacy practices form an integral part of our product engineering and service delivery principles.

  • A multi-tier data security model
  • End-to-end security in the product stack
  • Highly resilient architecture
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