Want better leads?
Use a better net.
Delight visitors, capture leads, and reduce drop-offs. It’s better than
conventional live chat for website.
Set event conditions to offer discounts, coupon codes, etc. to prevent cart abandonment.
Tap more deeply into buyers’ intent. Trigger offers based on their behavior.
Go the extra mile. Offer assisted buying to visitors with high purchase intent.
Get the right context. Offer personalized recommendations to customers based on their data.
Use ClearBit integration to access a visitor’s company details, contact information, job details, and links to social media profiles to send relevant messages.
Preset topic-based Message Channels to guide your leads to the right channel (e.g. shipping details, refund policies, etc.) or map them to the right team.
Use IntelliAssign to auto-assign high-value leads to the experts or even out chat traffic to agents based on their workload.
Say goodbye to pre-chat forms and reduce bounce rate. Let a bot engage and qualify leads and transfer their data to Freshsales CRM.
Be responsive to leads even outside regular business hours. Use interactive bots to exchange pleasantries and nurture leads if all agents are offline.
Decide how the bots interact with your leads. Create workflow scenarios and suitable messaging to sound personal and empathetic.
“Freshchat delivers a brand new experience over legacy live chat software that seems to have found a great balance, between messaging & self-service, in a way that makes sense for the customer AND the business.”
“We’re using Freshchat to solve our customers’ needs with precision, and in real time. It has ensured our customers receive prompt personalized experiences, and has also brought in operational efficiencies that make assisted buying extremely scalable.”
“Freshchat is not just a live chat application. It allows customers to ask a question, leave the website, and respond at their own pace. Once an agent is online and the response is sent, the customer gets notified via email or push. Freshchat helps us save missed chats.”