Want better leads?
Use a better net.
Delight visitors, capture leads, and reduce drop-offs. It’s better than
conventional live chat for website.
Set event conditions to offer discounts, coupon codes, etc. to prevent cart abandonment.
Tap more deeply into buyers’ intent. Trigger offers based on their behavior.
Go the extra mile. Offer assisted buying to visitors with high purchase intent.
Get the right context. Offer personalized recommendations to customers based on their data.
Use ClearBit integration to access a visitor’s company details, contact information, job details, and links to social media profiles to send relevant messages.
Preset topic-based Message Channels to guide your leads to the right channel (e.g. shipping details, refund policies, etc.) or map them to the right team.
Use IntelliAssign to auto-assign high-value leads to the experts or even out chat traffic to agents based on their workload.
Say goodbye to pre-chat forms and reduce bounce rate. Let a bot engage and qualify leads and transfer their data to Freshsales CRM.
Be responsive to leads even outside regular business hours. Use interactive bots to exchange pleasantries and nurture leads if all agents are offline.
Decide how the bots interact with your leads. Create workflow scenarios and suitable messaging to sound personal and empathetic.
“We’re using Freshchat to solve our customers’ needs with precision, and in real time. It has ensured our customers receive prompt personalized experiences, and has also brought in operational efficiencies that make assisted buying extremely scalable.”
“After switching to Freshchat, our chat-to-conversion rate and reply rate on campaigns have increased by 50%.”
“We're a small team and don’t have a team of inside sales reps/client success team/customer support department. We needed a way to efficiently and effectively help our customers, prospects and visitors with the most common questions they have, without having to consistently monitor a live chat. We have found the structure, flexibility and appearance of the FAQ functionality within Freshchat to solve our challenge in a concise manner.”
“For a high-frequency cryptocurrency trading platform like Koinex, efficient customer query response time is consequential. Using a platform like Freshchat for personalised one on one conversation makes instant resolution easier as it helps in providing realtime user-specific solutions. Other features like IntelliAssign, people segmentation and smart integrations with other platforms help in prioritising and streamlining the workflow.”
“As DebtBusters strives to help as many South Africans as possible, a tool such as Freshchat enables us to assist more potential clients from a lead generation point of view, as well as ensuring our existing clients receive prompt assistance when using the chat function on our client portal.”