Engage, support, and retain customers
Live chat for support is history. Now you’ve a modern messaging app to
better manage your customer support.
Help new customers explore your product deeply. Offer product tour, video tutorials, etc.
Talk to users from within your product – announce a new feature or nudge them to try it out.
Use in-app campaigns to run short surveys or ask for suggestions to improve your product.
Use historical context to wow returning customers. Offer discounts personalized for them.
Use Freshchat’s IntelliAssign feature to auto-assign conversations to agents or teams based on their workload and skill levels. Even out the pressure across your teams.
With SmartPlugs, pull all the user context (e.g. location, social profile, etc.) from external apps and systems right inside your dashboard to know a customer better.
Use Freshchat’s dashboard to measure team performance, conversation trends, chat volume, and average resolution time. Generate reports to take data-driven decisions.
Create a customer experience that’s easy-to-follow and responsive
Use topic-based Message Channels to categorize conversations (e.g., refunds, feedback), route customers to the right page and team, or set right expectations.
Deflect common queries with an integrated FAQ and search experience built inside the messenger, and native FAQs on mobile.
Get the best of all worlds by integrating Freshchat with your favorite apps. Leverage your software stack, automate data, and reduce busywork.
“Freshchat delivers a brand new experience over legacy live chat software that seems to have found a great balance, between messaging & self-service, in a way that makes sense for the customer AND the business.”
“We’re using Freshchat to solve our customers’ needs with precision, and in real time. It has ensured our customers receive prompt personalized experiences, and has also brought in operational efficiencies that make assisted buying extremely scalable.”
“Freshchat is not just a live chat application. It allows customers to ask a question, leave the website, and respond at their own pace. Once an agent is online and the response is sent, the customer gets notified via email or push. Freshchat helps us save missed chats.”