Engage, support, and retain customers
Live chat for support is history. Now you’ve a modern messaging app to
better manage your customer support.
Help new customers explore your product deeply. Offer product tour, video tutorials, etc.
Talk to users from within your product – announce a new feature or nudge them to try it out.
Use in-app campaigns to run short surveys or ask for suggestions to improve your product.
Use historical context to wow returning customers. Offer discounts personalized for them.
Use Freshchat’s IntelliAssign feature to auto-assign conversations to agents or teams based on their workload and skill levels. Even out the pressure across your teams.
With SmartPlugs, pull all the user context (e.g. location, social profile, etc.) from external apps and systems right inside your dashboard to know a customer better.
Use Freshchat’s dashboard to measure team performance, conversation trends, chat volume, and average resolution time. Generate reports to take data-driven decisions.
Create a customer experience that’s easy-to-follow and responsive
Use topic-based Message Channels to categorize conversations (e.g., refunds, feedback), route customers to the right page and team, or set right expectations.
Deflect common queries with an integrated FAQ and search experience built inside the messenger, and native FAQs on mobile.
Get the best of all worlds by integrating Freshchat with your favorite apps. Leverage your software stack, automate data, and reduce busywork.
“We’re using Freshchat to solve our customers’ needs with precision, and in real time. It has ensured our customers receive prompt personalized experiences, and has also brought in operational efficiencies that make assisted buying extremely scalable.”
“After switching to Freshchat, our chat-to-conversion rate and reply rate on campaigns have increased by 50%.”
“With Freshchat, our customers do not have to wait for calls to connect and dedicate their precious time to seek help & support from us. Freshchat offers a frictionless way to reach out for support, raise or report any issue and this has helped us retain & delight our customers with quick & dependable support at all times.”
“We're a small team and don’t have a team of inside sales reps/client success team/customer support department. We needed a way to efficiently and effectively help our customers, prospects and visitors with the most common questions they have, without having to consistently monitor a live chat. We have found the structure, flexibility and appearance of the FAQ functionality within Freshchat to solve our challenge in a concise manner.”
“For a high-frequency cryptocurrency trading platform like Koinex, efficient customer query response time is consequential. Using a platform like Freshchat for personalised one on one conversation makes instant resolution easier as it helps in providing realtime user-specific solutions. Other features like IntelliAssign, people segmentation and smart integrations with other platforms help in prioritising and streamlining the workflow.”
“As DebtBusters strives to help as many South Africans as possible, a tool such as Freshchat enables us to assist more potential clients from a lead generation point of view, as well as ensuring our existing clients receive prompt assistance when using the chat function on our client portal.”