Engage visitors, qualify leads, and delight customers

engage proactively engage proactively
modern web messenger modern web messenger
conversational bots conversational bots

Engage visitors, qualify leads, and delight customers

Engage proactively

Drive visitors to complete a purchase and nudges users to upgrade to a higher plan.

engage proactively engage proactively
Modern web messenger

Modern, memorable, and continuous. Give your visitors and users the experience they are already use to.

modern web messenger modern web messenger
Conversational Bots

Use bots to automate lead capture, qualify responses, and auto upload them into the CRM.

conversational bots conversational bots

Up your live chat game. Ace prospect and visitor 
conversations with Freshdesk Messaging (formerly Freshchat).

All the context in one place

Know who you're talking to and what they are up to with user profile and events timeline. Pull data from external tools like CRM or order management apps using SmartPlugs.

Route messages intelligently

Trouble with increased chat volumes and unequal distribution? With IntelliAssign, auto-route conversations to team members based on their skill levels and current chat load.

Multi-channel messenger

Engage with your users from wherever they are - your website, mobile app, or your Facebook page. Bring all the conversations inside one team inbox.

Seamless integrations

Bring the best of all worlds together. Freshdesk Messaging formerly Freshchat) seamlessly integrates with Clearbit Reveal, Slack, Facebook Messenger, Freshdesk, Freshsales, Shopify, and more to up your messaging game.

Measure in real-time

Get a real-time visual summary of your team’s performance. Monitor and measure conversation trends, speed of response and resolution, and deep dive into any team member’s workload.

They love us. You will too.