For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By use case
Bring the experience of consumer messaging apps inside your website. Replace live chat with a paced, contextual, and continuous messaging experience.
No credit card required.
Drive visitors to complete a purchase and nudges users to upgrade to a higher plan.
Modern, memorable, and continuous. Give your visitors and users the experience they are already use to.
Use bots to automate lead capture, qualify responses, and auto upload them into the CRM.
Know who you're talking to and what they are up to with user profile and events timeline. Pull data from external tools like CRM or order management apps using SmartPlugs.
Trouble with increased chat volumes and unequal distribution? With IntelliAssign, auto-route conversations to team members based on their skill levels and current chat load.
Engage with your users from wherever they are - your website, mobile app, or your Facebook page. Bring all the conversations inside one team inbox.
Bring the best of all worlds together. Freshdesk Messaging formerly Freshchat) seamlessly integrates with Clearbit Reveal, Slack, Facebook Messenger, Freshdesk, Freshsales, Shopify, and more to up your messaging game.
Get a real-time visual summary of your team’s performance. Monitor and measure conversation trends, speed of response and resolution, and deep dive into any team member’s workload.
““We’re using Freshdesk Messaging (formerly Freshchat) to solve our customers’ needs with precision, and in real time. It has ensured our customers receive prompt personalized experiences, and has also brought in operational efficiencies that make assisted buying extremely scalable.””
““After switching to Freshdesk Messaging (formerly Freshchat), our chat-to-conversion rate and reply rate on campaigns have increased by 50%.””
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