For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By use case
Switch to a messaging experience that is modern, memorable, and continuous. Convert visitors, support users, retain customers.
Captures event attributes
Captures events only
In-app, WhatsApp, ABC, Messenger, Line & more
Note: Data as of April 20, 2018
Your visitors and customers are used to product experiences that are modern, continuous, and contextual. With Freshdesk Messaging, bring this experience to your website, in-app, and mobile. Categorize conversations into topic-based channels and route them to the right team members. Stop your self-service from becoming a silo by integrating FAQs inside the messenger.
Target website visitors who are closer to making a purchase, dropping off, or landing on your page from a specific source. Send proactive messages that speak to them and drive them to take an action. Allow the bot to then kick in, generate leads, qualify them, and auto-upload their data into the CRM.
Get access to the user profile enriched from ClearBit Reveal, navigation path, and purchasing history. Pull information from external apps like CRM, marketing automation, or your billing software to bring all the context inside the team inbox.
Don’t just stop with selling. Onboard new users, retain existing customers, and re-engage lapsing ones. Set up campaigns on your website or in-app to target specific segments of users based on their geography, purchasing history, product adoption, and other attributes.
Break the bounds created by live chat software. Engage prospects and customers from wherever they are – your website, in-product, mobile app, or social DMs. Respond from wherever your team is – the Freshdesk Messaging inbox, Android/iOS mobile app, or a Slack channel.
Learn more here
“We’re using Freshdesk Messaging to solve our customers’ needs with precision, and in real time. It has ensured our customers receive prompt personalized experiences, and has also brought in operational efficiencies that make assisted buying extremely scalable.”
“After switching to Freshdesk Messaging, our chat-to-conversion rate and reply rate on campaigns have increased by 50%.”
“With Freshdesk Messaging, our customers do not have to wait for calls to connect and dedicate their precious time to seek help & support from us. Freshdesk Messaging offers a frictionless way to reach out for support, raise or report any issue and this has helped us retain & delight our customers with quick & dependable support at all times.”
“We're a small team and don’t have a team of inside sales reps/client success team/customer support department. We needed a way to efficiently and effectively help our customers, prospects and visitors with the most common questions they have, without having to consistently monitor a live chat. We have found the structure, flexibility and appearance of the FAQ functionality within Freshdesk Messaging to solve our challenge in a concise manner.”
“As DebtBusters strives to help as many South Africans as possible, a tool such as Freshdesk Messaging enables us to assist more potential clients from a lead generation point of view, as well as ensuring our existing clients receive prompt assistance when using the chat function on our client portal.”
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