LiveChat comes with
hurdles and an interface
made in the 90’s.
Switch to a messaging experience that is modern, memorable, and continuous. Convert visitors, support users, retain customers.
CRITERIA |
|
|
|---|---|---|
| Focussed conversations | ||
| Non-siloed self-service | ||
| Targeting that converts | Captures event attributes |
Captures events only |
| 24*7 lead capture | ||
| Data-driven responses | ||
| Onboarding and retention | ||
| Multi-channel messenger | In-app, Messenger & Slack |
Messenger only |
Note: Data as of April 20, 2018
Your visitors and customers are used to product experiences that are modern, continuous, and contextual. With Freshchat, bring this experience to your website, in-app, and mobile. Categorize conversations into topic-based channels and route them to the right team members. Stop your self-service from becoming a silo by integrating FAQs inside the messenger.
Target website visitors who are closer to making a purchase, dropping off, or landing on your page from a specific source. Send proactive messages that speak to them and drive them to take an action. Allow the bot to then kick in, generate leads, qualify them, and auto-upload their data into the CRM.
Get access to the user profile enriched from ClearBit Reveal, navigation path, and purchasing history. Pull information from external apps like CRM, marketing automation, or your billing software to bring all the context inside the team inbox.
Don’t just stop with selling. Onboard new users, retain existing customers, and re-engage lapsing ones. Set up campaigns on your website or in-app to target specific segments of users based on their geography, purchasing history, product adoption, and other attributes.
Break the bounds created by live chat software. Engage prospects and customers from wherever they are – your website, in-product, mobile app, or social DMs. Respond from wherever your team is – the Freshchat inbox, Android/iOS mobile app, or a Slack channel.
“We’re using Freshchat to solve our customers’ needs with precision, and in real time. It has ensured our customers receive prompt personalized experiences, and has also brought in operational efficiencies that make assisted buying extremely scalable.”
“After switching to Freshchat, our chat-to-conversion rate and reply rate on campaigns have increased by 50%.”
“We're a small team and don’t have a team of inside sales reps/client success team/customer support department. We needed a way to efficiently and effectively help our customers, prospects and visitors with the most common questions they have, without having to consistently monitor a live chat. We have found the structure, flexibility and appearance of the FAQ functionality within Freshchat to solve our challenge in a concise manner.”
“For a high-frequency cryptocurrency trading platform like Koinex, efficient customer query response time is consequential. Using a platform like Freshchat for personalised one on one conversation makes instant resolution easier as it helps in providing realtime user-specific solutions. Other features like IntelliAssign, people segmentation and smart integrations with other platforms help in prioritising and streamlining the workflow.”
“As DebtBusters strives to help as many South Africans as possible, a tool such as Freshchat enables us to assist more potential clients from a lead generation point of view, as well as ensuring our existing clients receive prompt assistance when using the chat function on our client portal.”
