You deserve better!

G2 Crowd’s data shows that Freshdesk Messaging has exceeded user’s expectations compared to LivePerson’s LiveEngage. 

You don’t have to take our word for it

CSAT

A leading Financial Services company in the US improved their CSAT ratings to 4.8/5

Support Costs

Bel USA reduced their support costs by 40%

Efficiency

MakeMyTrip improved agent efficiency by 3x

Agent Training

A leading Financial Services company in the US reduced agent training time and cost by 60%

Why choose Freshdesk Messaging over LivePerson?

FASTER TIME TO VALUE

Onboard your team faster, reduce training costs, improve your team’s operational efficiency and your customer experience.

IMPROVE AGENT EFFICIENCY

Integrate your existing tech stack with Freshdesk Messaging and boost agent productivity with the right tools for a 360-degree view of your customer. 

PROVIDE A UNIFIED EXPERIENCE

Deliver a seamless omnichannel support experience by handling calls, emails, and chats from a single unified product.

Get Faster Time to Value

Get Faster Time to Value

Better Customer Experience

Drive faster product adoption for your customers. Provide a contextual, personalized experience with a multilingual messenger that comes with native self-service, messenger apps, topic-based conversation threads, and more.

Faster onboarding, seamless migration

Onboard your team faster and improve your team’s operational efficiency by 60% with Freshdesk Messaging’s simple, intuitive UI. Migrate easily from your existing solution to Freshdesk Messaging without breaking a sweat.

Leverage your existing investments

Leverage your existing investments

Connect with everyday apps

Connect your apps through our Marketplace and get a complete view of all your customer data right within the Freshdesk Messaging Inbox. Superpower your agents with context and personalization. You can even build custom apps for your specific needs

Integrate your existing tech stack

Align your existing tools and processes with Freshdesk Messaging from day one. Integrate your existing tech stack with Freshdesk Messaging and set your team up for success.

Provide a unified experience

Provide a unified experience

Omnichannel Solution

Emails, calls, tickets, or chats, agents can handle everything from a single dashboard with our omnichannel support solution. Connected channels ensure seamless conversations, more productive agents, and context that can be shared across your organization.

LivePerson Alternative
Smart, flexible automation that scales with you

Build DIY bots without any code. Provide instant, precise answers 24x7 with Freddy Answer Bot and crush your customer lifecycle goals with Custom Bot. You can even bring in AI suited for your needs with our bot APIs.

Live person alternative

Security, made for enterprise

✓GDPR ✓IP and domain whitelisting ✓JWT Authentication ✓Data encryption ✓Cyber Essentials

 

More than 40,000 customers trust us with their data, and we do not take this lightly. We combine enterprise-class security features and privacy practices to ensure our customer and business data is always protected.

 

  • A multi-tier data security model
  • End-to-End security in the product lifestyle
  • Highly resilient architecture

What's more - Higher value, lower TCO

Get access to exciting innovations and cutting-edge technologies that Freshworks brings to the table by continually investing in R&D. Be a part of the larger Freshworks ecosystem that will give you a competitive advantage over LivePerson. 

 

We have been successfully delivering solutions at scale for Fortune500 companies. We’re agile, transparent, affordable and we lower your TCO.

Join 40,000 businesses around the world.

Try Freshdesk Messaging today!

Schedule a Demo