G2 Crowd’s data shows that Freshdesk Messaging has exceeded user’s expectations compared to LivePerson’s LiveEngage.
“When we moved from LivePerson to Freshdesk Messaging, we’ve cut down our agent training time by 60%, and improved productivity by 15%, which has been a huge win.”
“Our agents love Freshdesk Messaging. One of them said Freshdesk Messaging is like a natural extension of other everyday apps that they use. Freshdesk Messaging has an intuitive and familiar experience that they love. It’s like carrying customer service in their pockets. And they absolutely love that.”
“Freshworks (Freshdesk + Freshdesk Messaging) has been really efficient for us day-to-day, handling both tickets and chats from the same place. It’s powerful, but what’s more important is that it works!”
Onboard your team faster, reduce training costs, improve your team’s operational efficiency and your customer experience.
Integrate your existing tech stack with Freshdesk Messaging and boost agent productivity with the right tools for a 360-degree view of your customer.
Deliver a seamless omnichannel support experience by handling calls, emails, and chats from a single unified product.
Drive faster product adoption for your customers. Provide a contextual, personalized experience with a multilingual messenger that comes with native self-service, messenger apps, topic-based conversation threads, and more.
Onboard your team faster and improve your team’s operational efficiency by 60% with Freshdesk Messaging’s simple, intuitive UI. Migrate easily from your existing solution to Freshdesk Messaging without breaking a sweat.
Connect your apps through our Marketplace and get a complete view of all your customer data right within the Freshdesk Messaging Inbox. Superpower your agents with context and personalization. You can even build custom apps for your specific needs
Align your existing tools and processes with Freshdesk Messaging from day one. Integrate your existing tech stack with Freshdesk Messaging and set your team up for success.
Emails, calls, tickets, or chats, agents can handle everything from a single dashboard with our omnichannel support solution. Connected channels ensure seamless conversations, more productive agents, and context that can be shared across your organization.
Build DIY bots without any code. Provide instant, precise answers 24x7 with Freddy Answer Bot and crush your customer lifecycle goals with Custom Bot. You can even bring in AI suited for your needs with our bot APIs.
✓GDPR ✓IP and domain whitelisting ✓JWT Authentication ✓Data encryption ✓Cyber Essentials
More than 40,000 customers trust us with their data, and we do not take this lightly. We combine enterprise-class security features and privacy practices to ensure our customer and business data is always protected.
Get access to exciting innovations and cutting-edge technologies that Freshworks brings to the table by continually investing in R&D. Be a part of the larger Freshworks ecosystem that will give you a competitive advantage over LivePerson.
We have been successfully delivering solutions at scale for Fortune500 companies. We’re agile, transparent, affordable and we lower your TCO.
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