You deserve better!

G2 Crowd’s data shows that Freshchat has exceeded user’s expectations compared to LivePerson’s LiveEngage. 

You don’t have to take our word for it

CSAT

A leading Financial Services company in the US improved their CSAT ratings to 4.8/5

Support Costs

Bel USA reduced their support costs by 40%

Efficiency

MakeMyTrip improved agent efficiency by 3x

Agent Training

A leading Financial Services company in the US reduced agent training time and cost by 60%

Why choose Freshchat over LivePerson?

Get faster time to value

Onboard your team faster, reduce training costs, improve your team’s operational efficiency and your customer experience.

Leverage your existing investments

Integrate your existing tech stack with Freshchat without any friction. Leverage your team’s skills and existing processes without restructuring.

Provide a unified experience

Deliver a seamless omnichannel support experience by handling  calls, emails and chats from a single unified product.

Get Faster Time to Value

Get Faster Time to Value

Faster onboarding, seamless migration

Onboard your team faster and improve your team’s operational efficiency by 60% with Freshchat’s familiar, intuitive UI. Migrate easily from your existing solution to Freshchat without breaking a sweat.

Better Customer Experience

Drive faster product adoption for your customers. Provide a contextual, personalized experience with a multilingual messenger that comes with native self-service, messenger apps, topic-based conversation threads and more.

Leverage your existing investments

Leverage your existing investments

Integrate your existing tech stack

Bring in your existing tools and processes without breaking a sweat. Integrate your existing tech stack with Freshchat and leverage your team’s established skills.

Smart, flexible automation that scales with you

Build DIY bots without any code. Provide instant, precise answers 24x7 with Freddy Answer Bot and crush your customer lifecycle goals with Custom Bot. You can even bring in AI suited for your needs with our bot APIs.

Provide a unified experience

Provide a unified experience

Omnichannel Solution

Emails, calls, tickets or chats, agents can handle everything from a single dashboard with our omnichannel support solution. Connected channels ensure seamless conversations, more productive agents and context that can be shared across your organization.

Freshchat Marketplace

Connect with your everyday apps through our Marketplace and get a complete view of all your customer data right within the Freshchat Inbox. Superpower your agents with context and personalization. You can even build custom apps for your specific needs.

Security, made for enterprise

✓GDPR ✓IP and domain whitelisting ✓JWT Authentication ✓Data encryption ✓Cyber Essentials

 

More than 40,000 customers trust us with their data, and we do not take this lightly. We combine enterprise-class security features and privacy practices to ensure our customer and business data is always protected.

 

  • A multi-tier data security model
  • End-to-End security in the product lifestyle
  • Highly resilient architecture

What more - Higher value, lower TCO

Get access to exciting innovations and cutting edge technologies that Freshworks brings to the table by continually investing in R&D. Be a part of the larger Freshworks ecosystem that will give you a competitive advantage over LivePerson. 

 

We have been successfully delivering solutions at scale for Fortune500 companies. We’re agile, transparent, affordable and we lower your TCO.

Join 40,000 businesses around the world.

Try Freshchat today!

Schedule a Demo