LivePerson Alternative for customer messaging | Trade legacy solution for Freshchat's modern messaging

Why do companies choose Freshchat over LivePerson?

Transparent pricing and cost-effectiveness:

With Freshchat, you pay exactly what you sign up for. The detailed pricing of every plan is listed on our website. Freshchat’s enterprise plan costs $69/month and covers almost all of the features of Liveperson and much more on messaging channels at a much lower price point.

LivePerson, on the other hand, does not display pricing on its website. Their base plan starts at $599/month, they consider bots as agents, and you can’t add more than 10 bots or agents to this plan.

Better and more intuitive widget experience:

Freshchat offers a superior widget experience for both admins and end customers. It can be configured easily and also customized to fit your brand’s guidelines.
With LivePerson, each capability within the widget, such as file sharing, photos, and carousels, has to be configured separately and requires developer effort in most cases.

Faster implementation and superior support:

Freshchat offers 30 hours of free consultation to help you implement Freshchat in a way that suits your needs. Our onboarding and support teams will work with you to bring you and your agents up to speed.
Although LivePerson supports many customizations, they have a DIY model, often pointing customers to the developer documentation for additional information.

Freshchat vs. LivePerson

Freshchat offers a unified chatbot experience, native integrations with help desk, CRM, and messaging channel software, and provides simplified contextual agent experiences

CRITERIA
Chatbots
Free bot sessions
Free trial available
Reports and analytics	Yes, available from starter plan	Yes, available only in custom plan
CRM integration		Available only in custom plan
Custom reports
Chatbot analytics
Availability of messaging channels in starter plan	All major channels	Only one
Instagram
Google Business Messages
Facebook Messenger
WhatsApp		Yes, available only in custom plan
Apple Business Chat		Yes, available only in custom plan
LINE messenger		Yes, available only in custom plan
SMS
Starting plan	$15	$ 599

Reach customers on their favourite messaging apps

Are you interested in LivePerson’s Live Chat, Web Messaging, and Conversation Builder?

We’ve got all of these, and much more…

“After we implemented the Freshchat - WhatsApp integration, we have seen a 30%-40% increase in sales”

Mayyar Saleh

General Manager

Kaafmeem

“Freshworks (Freshdesk Support Desk + Freshchat) has been really efficient for us day-to-day, handling both tickets and chats from the same place. It’s powerful, but what’s more important is that it works!”