The Freshchat Platform

  • Unified chat & messaging platform
  • Intuitive and modern agent experience
  • Easy to build and deploy AI-chatbots
  • Implement in days, not months

Trusted by businesses around the world

WhatsApp is the new toll-free

With over 1.6 billion users, WhatsApp offers a familiar channel for customers to engage with businesses. As a Facebook verified partner, Freshchat can help you manage all WhatsApp conversations with your customers on a modern & intuitive interface.

  • Divert phone call to WhatsApp with IVR call-deflection

  • Deploy bots on WhatsApp to automate conversations

  • Send proactive updates & notifications on WhatsApp

 

Chatbots are your 24/7 employees

Ease the stress on your team without compromising your customer service. AI-powered chatbots can help your business offer personalized customer service at scale.

Chatbots are your 24/7 employees

Ease the stress on your team without compromising your customer service. AI-powered chatbots can help your business offer personalized customer service at scale.

Deploy anywhere

Easy to build and implement on your website, mobile app, and WhatsApp

Train your bot

The bot prelearns from helpdesk emails, FAQs, and chat conversations

Respond instantly

Automate answers to frequently asked questions for quick resolution

Conversational workflows

Execute workflows like booking appointments, fetching order status, and more.

Distributed teams, efficient operations

Keep productivity up, even when your team is remote. Unify all your messaging channels to ensure your information is in one platform - making it easy to ensure your work is running smoothly.

Intelligent routing

Route queries to agents based on availability and skill-level

Seamless integrations

Connect with tools you already use like your CRM, helpdesk, etc.

Empower your agents

Improve productivity with canned responses and automation rules

Real-time dashboards

Identify workload and roadblocks with live metrics

Platform in your pocket

Access the cloud-based platform with the iOS and Android mobile app