This episode brings different perspectives together — on similar gaps but different approaches by different people. Taking the center stage are leaders from companies like Cisco, Typeform, ChartMogul, Mad Street Den, and Appcues. We talk to them about numbers in their domain, productivity hacks, secrets for hiring, learning resources, and more.
Tags: Growth, Customer Success, Marketing, SEO, Onboarding
When a giant multinational conglomerate specializing in hardware and high tech enters the Saas business, things massively change. The center of all the change is the customer — new processes, touchpoints, and the need for a unified experience. David joins us to talk about how Cisco delivers customer success at scale, segmenting customers when the world is their audience, and how culture needs to be at the forefront of this change.
David Sakamoto is the Head of Customer Success for the Americas at Cisco.
Tags: Customer Success, Culture, Customer Success Hiring.
SEO is no longer just about search engines. It’s an outcome of bringing the real, digital, and search engine world together. Enter Search “Ecosystem” Optimization. Our tete-a-tete with Dan covers approaching SEO holistically, the biggest source of views on YouTube, and his top 3 insights from interviewing close to 100 SEO experts.
Dan is the founder of Evolving SEO and a Moz Associate.
Tags: SEO, Technical SEO, Platform SEO, YouTube SEO
At Typeform everything is centered around the customer — The customer success team is responsible for sales and account management functions. And to evoke your curiosity a little further, the sales team operates without any quotas or commissions.
David Apple, General Manager - US and VP of Customer Success at Typeform joins us to talk about how this unique team operates.
Tags: Customer Success, Sales, Retention, Customer Success Hiring