What you’ll get in this template

Power smarter conversations by automating all online delivery conversations through personalized real-time information using the delivery support chatbot.


Check order status

Let customers track their order movement from purchase to delivery.

Cancel orders

Allow customers to cancel their deliveries without requiring agent intervention.

Return an item

Let customers return or exchange their items.

Add a delivery address

Enable address addition and changes to delivery locations. 

Check deliverability

Check the possibility of deliveries to the customer’s delivery locations.

Process refunds

Offer options for one-click refunds.

Report an issue

Make it easier for customers to raise a query when they run into issues.

Share feedback

Gather feedback on the delivery experience from customers.

Handover to agent

Seamlessly hand over the automated conversation to a live agent.

And much, much more...

Frequently asked questions

Get more out of this template

Power smarter conversations, anywhere. Get started with Freshchat today!

21 days. No credit card required. No strings attached.