Power smarter conversations by automating all online delivery conversations through personalized real-time information using the delivery support chatbot.
YOU CAN OFFER CUSTOMERS INSTANT ACCESS TO: |
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|---|---|
| Check order status |
Let customers track their order movement from purchase to delivery. |
| Cancel orders |
Allow customers to cancel their deliveries without requiring agent intervention. |
| Return an item |
Let customers return or exchange their items. |
| Add a delivery address |
Enable address addition and changes to delivery locations. |
| Check deliverability |
Check the possibility of deliveries to the customer’s delivery locations. |
| Process refunds |
Offer options for one-click refunds. |
| Report an issue |
Make it easier for customers to raise a query when they run into issues. |
| Share feedback |
Gather feedback on the delivery experience from customers. |
| Handover to agent |
Seamlessly hand over the automated conversation to a live agent. |
And much, much more...
“"60% of the order-related queries received were generic - about damaged or incorrect items or refunds. Prashant said, "since the questions we get are mostly common in nature and follow a pattern, we wanted to reduce the number of chats that go to an agent."”
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